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  • Home Loan Resources

  • Home Loan Resources:

    Whether you are a current or prospective home loan customer, you can find answers to questions about your loan or loan options here.

    Buying a Home or Refinancing?

    We make your home buying or refinancing experience quick and easy. We can also expand your available options by helping you access additional lending products powered by Quicken® Loans®

    For new loans inside Tennessee or states surrounding Tennessee, get started online or call (800) 609-2116. For new loans outside of Tennessee and the surrounding states, call (800) 609-9661 or get started here

    Questions about your existing loan?

    If you make your payments to First Tennessee, please call (800) 382-5465 or log in to Banking Online. 

    If you make your payments to Nationstar Mortgage, please call (888) 480-2432 or log in to Nationstar. 


    Trouble making your mortgage payment?

    We may be able to help. Learn More.

    If you've been impacted by a federally declared disaster, you may be eligible for some level of assistance with your First Tennessee/First Horizon consumer loan account. Please contact us at 866-609-2773 from 8 a.m. to 7 p.m. ET. Please feel free to leave a message with your name and phone number and a preferred time to reach you.

    Important Notice:

    To link to the Independent Foreclosure Review site for the review process and form for the mortgage loans active in the foreclosure process from 2009 – 2010 by MetLife Bank, servicer for First Horizon Home Loans, click here.

    Banking products and services are provided by First Tennessee Bank National Association. Member FDIC. 

    All loans are subject to credit and collateral approval. Some restrictions may apply. Equal Housing Lender. 

    Certain lending services provided by Quicken Loans Inc., a subsidiary of Rock Holdings Inc. “Quicken Loans” is a registered service mark of Intuit Inc., used under license. Licensed in all 50 states. State-specific license information: Arizona: Quicken Loans Inc., 16425 North Pima, Suite 200, Scottsdale, AZ 85260, Mortgage Banker License #BK-0902939; Arkansas: Quicken Loans Inc., 1050 Woodward Avenue, Detroit MI 48226-1906, (888) 474-0404; California: Licensed by Department of Corporations, CA Residential Mortgage Lending Act; Colorado: Quicken Loans Inc., NMLS #3030, (888) 474-0404, Regulated by the Division of Real Estate; Georgia: Residential Mortgage Licensee (#11704) - 1050 Woodward Avenue, Detroit MI 48226-1906; Illinois: Residential Mortgage Licensee #4127 - Department of Financial and Professional Regulation, 1050 Woodward Avenue, Detroit, MI 48226-1906; Maine: Quicken Loans Inc., Supervised Lender License NMLS #3030; Massachusetts: Quicken Loans Inc., Mortgage Lender License #ML-3030; Minnesota: not an offer for a rate lock agreement; Mississippi: Licensed by the Mississippi Department of Banking and Consumer Finance; New Hampshire: Licensed by the NH Banking Department, #6743MB; New Jersey: Licensed Mortgage Banker - NJ Department of Banking, first (and/or second) mortgages only; New York: Licensed Mortgage Banker - NYS Banking Department; Oregon: Quicken Loans Inc. - License # ML-1387; Pennsylvania: Licensed as a first Mortgage Banker by the Department of Banking and licensed pursuant to the Pennsylvania Secondary Mortgage Loan Act; Rhode Island: Licensed Lender; Texas: Quicken Loans Inc., 1050 Woodward Ave, Detroit, MI 48226; Virginia: Quicken Loans Inc., NMLS ID #3030 (www.nmlsconsumeraccess.org); Washington: Consumer Loan Company License CL-3030; Quicken Loans Nationwide Mortgage Licensing System #3030. Restrictions may apply. Quicken Loans Inc., Equal Housing Lender, is not affiliated with First Tennessee Bank.
    Equal Housing Lender