Frequently Asked Questions

Customer Service

• What types of self-service requests can I do from the Web site or Banking Online?
• I used the message center to send a message to the bank, and my message was sent back to me. Did the bank receive my message?

What types of self-service requests can I do from Banking Online?

• Add bill payment to your existing Banking Online service
• Bill Pay Online claim
• Change address
• Delete Banking Online accounts
• Billing inquiry investigation request
• Reorder checks
• Replace First Check^® Visa^® debit card or credit card
• Credit card balance transfer
• Request new First Check debit/ATM card
• Request a cleared check
• Request statements
• Request current PIN
• Stop payments

I used the message center to send a message to the bank, and my message was sent back to me. Did the bank receive my message?

Message Center automatically sends your message to you as a record of your correspondence. Our response to your inquiry should receive a response within 24 - 48 business hours.