Frequently Asked Questions

Monthly Internet Statements Account List

• Why are no accounts listed when I log into Monthly Statements Online?
• Do I have to receive Image Statements to receive Monthly Statements Online or what are the specifications for Monthly Statements Online?
• Currently, I get cancelled checks in my monthly statements. Can I receive Monthly Statements Online and my cancelled checks?

View Deposits

• How do I view a list of my deposits or withdrawals?
• How do I view an image of my cancelled check?

Downloads

• Into what file types can I download my Monthly Statements Online?

Statement Preferences

• How do I add additional accounts to the Monthly Statements Online system?
• Do Monthly Statements Online replace my Paper Statements, and when should I receive my first statement online?
• Can I receive my Basic Business account statements online?
• Do I have to be enrolled in Banking Online to receive Monthly Statements Online?

Why are no accounts listed when I log into Monthly Statements Online?

Usually, this means that you recently enrolled, but because your monthly statement cycle hasn't ended since you signed up, your monthly statement is not ready yet. Depending on when you enroll relative to your monthly statement cycle, it could take up to two statement cycles before you get an e-mail notifying you that your statement is ready. If you do not see any accounts listed after two statement cycles, please call (800) 489-2111 or e-mail us, and we will assist you.

Do I have to receive Image Statements to receive Monthly Statements Online or what are the specifications for Monthly Statements Online?

Currently, you must be set up for Image Statements (image copies of your checks) or Truncated Statements (i.e. Savings account statements), and you must be an Banking Online customer to receive your statements online.

Currently, I get cancelled checks in my monthly statements. Can I receive Monthly Statements Online and my cancelled checks?

No. You must receive image copies of your cancelled checks to be set up for Monthly Statements Online. If you currently receive cancelled checks with your statement, you need to switch to Image Statements before you can enroll in Monthly Statements Online. To do this, either call us at (800) 489-2111 or e-mail us.

How do I view a list of my deposits or withdrawals?

Log in to Banking Online, click on Monthly Statements Online, and select the account for which you need to see deposits or withdrawals. After the monthly statement loads, click on "View Deposits Only" or "View Withdrawals Only". Both links are found in the menu.

How do I view an image of my cancelled check?

Log in to Banking Online and click Monthly Statements Online. Click on the account number of account you used to fund the check. Locate the check number you want to view, and click on it. You'll then see images of the front and back of that check.

Into what file types can I download my Monthly Statements Online?

You can download your statements into the following file types: Excel, Comma Separated Value, and PDF (must have Adobe Acrobat Reader).

How do I add additional accounts to the Monthly Statements Online system?

Log in to Banking Online, click the link to Service Requests, then click on the link to Modify Monthly Statements. Just check the box next to the accounts for which you want to start getting monthly statements online.

Do Monthly Statements Online replace my Paper Statements, and when should I receive my first statement online?

While our systems convert your account from paper statements to Monthly Statements Online, you will continue receiving paper statements. This may take up to two statement cycles after you enroll. After this transition period, you will no longer receive paper statements.

Can I receive my Basic Business account statements online?

Yes. You can receive Monthly Statements Online for Small Business and Basic Business accounts.

Do I have to be enrolled in Banking Online to receive Monthly Statements Online?

Yes. Enrollment in Banking Online is required to receive Monthly Statements Online.