N

Natalie M. D.  

Hendersonville - TN

Posted on 2024-12-03T15:56:05.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was so patient and helpful during the process. She is very responsive, knowledgeable, and fantastic at what she does!

R

Rupesh P. P.  

Sevierville - TN

Posted on 2024-11-28T19:43:21.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen and Kim are invaluable to first horizon. They are extremely professional, prompt and amazing to work with.

C

Christian H. A.  

Knoxville - TN

Posted on 2024-11-17T17:02:54.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very nice and extremely helpful and answered any questions I had with urgency

K

Kayla W.  

Powell - TN

Posted on 2024-11-10T00:17:33.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very easy digital process . the disclosures made it extremely easy to understand everything.

C

Christopher J. C.  

Wilmington - NC

Posted on 2024-11-04T21:06:58.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Overall great experience, would recommend to others

D

Davis A. P.  

Knoxville - TN

Posted on 2024-10-24T15:49:31.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Nice and easy

T

Tammy R. M.  

Knoxville - TN

Posted on 2024-10-07T18:20:34.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen and LeighAnn were great to work with.

M

Margaret W.  

Lake Santeetlah - NC

Posted on 2024-10-03T23:55:09.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Great communication, very efficient and helpful!

D

Desmin M. M.  

Birmingham - AL

Posted on 2024-09-17T13:37:15.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very responsive to inquiries, I felt as though I was the bank’s only customer during this process given the level of personal attention I received.

G

Gabriela H.  

Vestavia - AL

Posted on 2024-09-05T20:00:24.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was always available to help with anything that came up.

M

Michael E.  

Trussville - AL

Posted on 2024-08-19T14:15:33.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very prompt with the quote process

A

Andrew W.  

Knoxville - TN

Posted on 2024-08-10T15:27:57.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very accessible and quick to respond to any questions or requests.

T

Tyler L. B.  

Knoxville - TN

Posted on 2024-08-03T15:29:04.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was always available and willing to answer any question we had. Would definitely work with her again and recommend her to others. Thank you, Karen!

S

Simon J. C.  

Lakeland - FL

Posted on 2024-07-23T12:17:40.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen made everything seamless and easy to do. We appreciated her effective communication

N

Neal H.  

Daniel Island - SC

Posted on 2024-07-22T12:57:54.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very responsive. Always willing to work with me on my requests. She was a pleasure to have during this process. Real estate agent mentioned the same thing. Absolute all star.

E

Eric W.  

Lebanon - TN

Posted on 2024-07-08T12:44:18.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Great communication, seamless process

B

Brett B.  

Chalmette - LA

Posted on 2024-07-05T13:42:30.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very clear requests, and helpful updates from the team

C

Cynthia P. S.  

Knoxville - TN

Posted on 2024-06-25T13:10:15.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen made this process seamless!

D

David A. S.  

Knoxville - TN

Posted on 2024-06-25T13:00:42.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was helpful throughout the process!

K

Kyle W.  

Thompsons Station - TN

Posted on 2024-06-10T13:32:54.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen and the team at First Horizon made everything very smooth during the loan process. It was easy to ask questions and get responses via e-mail. We closed on time without any problems.

K

Kevin L.  

Memphis - TN

Posted on 2024-06-07T12:17:33.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen is fantastic and advocated for us to get a great deal.

A

Anthony J. M.  

Terrell - NC

Posted on 2024-06-06T22:04:47.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very easy and great communication. Thanks for your help.

J

Jeffrey H. H. I.  

Knoxville - TN

Posted on 2024-06-06T02:08:49.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Everything was great except for when I blocked my loan officer on accident and didn't hear from her for two weeks. Despite the self inflicted problem everyone in the process was helpful.

M

Muhammad B.  

Sugar Land - TX

Posted on 2024-05-20T14:21:56.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen and her team made my first time home buying and Mortgage process very easy. She was able to get the closing done within three weeks. i highly recommend Karen as Loan Officer.

T

Tracey L. R.  

Chattanooga - TN

Posted on 2024-05-16T13:06:11.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen is very knowledgeable, great communicator, understanding, easy to get in contact with. She was kind to talk to throughout the whole process.

J

Jason M. W.  

Knoxville - TN

Posted on 2024-05-16T12:40:41.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very responsive to all of me questions throughout the process, even in the evenings. She helped make a very busy time a little easier. Thank you for everything!

B

Brianna V.  

Asheville - NC

Posted on 2024-05-15T00:51:46.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very patient with us through the entire process, answering all our questions. She was easy to get in touch with and available outside business hours, which was not expected but extremely helpful as we tried to juggle several issues with our home search. We'll be happy to use Karen and First Horizon again in the future.

C

Charles H. R.  

Chattanooga - TN

Posted on 2024-05-13T12:47:57.000Z

4.0 ★ ★ ★ ★

for

Karen Hackney

Better communication regarding necessary documentation to close.

M

Mihaela S.  

Louisville - TN

Posted on 2024-05-11T16:00:21.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Easy communication, online portal, professionalism

S

Samuel L. B.  

Mount Pleasant - SC

Posted on 2024-05-10T14:34:44.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was always available by phone, very responsive, and very attentive

B

Benjamin V. S.  

Mount Pleasant - SC

Posted on 2024-05-08T16:56:56.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen is terrific, very helpful and accomodating.

J

John E. G.  

Knoxville - TN

Posted on 2024-05-01T12:56:45.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Great communication through the process, convenient, went above and beyond

K

Kelli R. P.  

Maryville - TN

Posted on 2024-04-19T19:40:30.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Nothing to add! Everything was great!

J

Jeremy J.  

Nashville - TN

Posted on 2024-04-08T14:05:28.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very knowledgeable regarding the entire process, responsive to all questions, easy to work with.

J

Jocelyne H.  

Stone Mountain - GA

Posted on 2024-04-08T13:25:00.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Communication towards the end was lacking. Our realtor had a very difficult time contacting anyone in the lenders office. And I know rates change, but we were told rates had dropped via text during the initial steps of going under contract on the home but ended up with a higher rate (than we were ever told) at closing. But we’re never informed that rates had increased. Overall a good experience but the communication piece has room for improvement. We are grateful everything worked out! It was just a bit stressful at times. (Like having our realtor call us saying the lender was non responsive for days)

D

Dolphurs H.  

Stone Mountain - GA

Posted on 2024-04-08T12:46:03.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Overall great experience. Online portal made uploading documents easy. The team was very responsive to questions that arose during the process.

H

Hannah R.  

Knoxville - TN

Posted on 2024-04-08T12:26:06.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was always available to answer our questions even when we asked the same one 10 times. Made our first home loan experience easy.

M

Marc M. M.  

Knoxville - TN

Posted on 2024-04-06T03:45:43.000Z

4.0 ★ ★ ★ ★

for

Karen Hackney

Prompt response time

B

Benjamin A. F.  

Knoxville - TN

Posted on 2024-04-05T12:57:25.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen is fantastic!!!

G

Gregory M. L.  

Ooltewah - TN

Posted on 2024-03-28T12:54:50.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen went above and beyond. She responded to everything extremely quickly and competently. She would email, text, and/or call as appropriate, which I appreciated.