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Richard P. S.  

Summerville - SC

Posted on 2025-05-16T21:52:22.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

excellent communication throughout entire process. Karen was available at any time to answer any questions we had, including nights and weekends!

T

Thomas C.  

Tuscaloosa - AL

Posted on 2025-05-13T17:41:04.000Z

4.0 ★ ★ ★ ★

for

Karen Hackney

Ease of use with the electronic application system. Great communication the whole way through except when getting information about rates.

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Emily M. S.  

Tuscaloosa - AL

Posted on 2025-05-13T15:18:50.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was an incredible help working with us through the complications of student loans and credit supplements to get our mortgage approval. She was a joy to work with even through a stressful process. We can't thank her enough!

S

Sierra R. J.  

Charlotte - NC

Posted on 2025-05-12T12:37:25.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very responsive and great to work with. The rest of team, was not. I was very responsive in sending documentation, but had to do very frequent check ins to meet deadlines. The team didn't have me cleared to close until 2.5 hours before the deadline, and submitted the closing disclosures within minutes of the deadline the day before closing. Both of these instances involved me frequently reaching out to the team asking why things were submitted and reminding them of deadlines. With the cleared to close process, I was told they are "really busy in April." If this is the case, the team shouldn't say they can work within a due diligence period that is clearly a struggle for them. For the closing disclosures, on the day of the deadline, the closing loan officer said she was out for two days and would "get to it when she could." This is unacceptable. The time from going under contract to closing was over 40 days. If they knew that this person was going to be unavailable, then give it to someone else. I had to call Karen for her to reach out for this to be submitted in time. Karen was great, but the rest of the process was so stressful. Especially considering how quick I responded to every request for documentation. There were also errors in the closing disclosures on behalf of First Horizons that I submitted documentation for and notified them of the error days before, that weren't fixed until less than an hour to the deadline. Overall, given the stress of this process, I am hesitant to do a mortgage with First Horizon in the future.

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Christopher K.  

Nashville - TN

Posted on 2025-05-08T13:36:03.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

The people at First Horizon made it great. Karen Hackney was a fantastic resource to ask all of my questions to as she answered them thoroughly and quickly. She's also so easy-going, responsive, and delivers accurate information. I am very glad I was in dirext contact with Karen throughout this process. She helped me immensely through it all. Also, Kim Jarrard was a great help as well like always!

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Kristin L.  

Hoover - AL

Posted on 2025-05-06T11:04:28.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very responsive, readily available to answer our questions, friendly, knowledgeable, and attentive to detail. She provided excellent service throughout the whole process.

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John M. T. L.  

Hoover - AL

Posted on 2025-05-05T13:12:27.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

All great. no complaints

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Carley J. M.  

Las Cruces - NM

Posted on 2025-04-28T15:18:23.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Great communication throughout the process, always friendly and smooth experience overall Thank you!

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Joshua D. B.  

Elgin - SC

Posted on 2025-04-07T13:48:49.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was always available to answer questions and very easy and friendly to work with. She was a pleasure, I highly recommend her.

A

Amro A. Y.  

Fort Mill - SC

Posted on 2025-03-28T12:17:25.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Ease of communication, quick overall process, straightforward, and everyone was extremely pleasant.

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Brian J. D.  

Knoxville - TN

Posted on 2025-03-21T17:12:15.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Constant communication, ease of access to any document or file needed during the process. Clear and concise instructions

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Joshua M.  

Knoxville - TN

Posted on 2025-03-18T03:01:03.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

I have now closed on 3 different mortgage loans . This was by far the smoothest and easiest process I have encountered thus far .

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Christopher T. C.  

Myrtle Beach - SC

Posted on 2025-03-06T10:23:45.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was so easy to work with and always available!

A

Anna M. D.  

Madisonville - TN

Posted on 2025-02-24T13:39:27.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Communication. Keeping me informed. Quick response to question or needing help

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Jacob P. B.  

Knoxville - TN

Posted on 2025-02-10T15:41:40.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was on top of everything- she made sure we get to accomplish all that needs to be done to close on the property as planned.

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Jericho P. B.  

Knoxville - TN

Posted on 2025-02-10T13:15:01.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

The whole process was made easy and we closed on time

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Sarah B. J.  

Asheville - NC

Posted on 2024-12-09T15:28:01.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen truly made every step of the way painless. She was easy to communicate with and I never felt like I was bothering. We are so happy to be have worked with Karen and are thankful she helped up get our dream home.

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Natalie M. D.  

Hendersonville - TN

Posted on 2024-12-03T15:56:05.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was so patient and helpful during the process. She is very responsive, knowledgeable, and fantastic at what she does!

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Rupesh P. P.  

Sevierville - TN

Posted on 2024-11-28T19:43:21.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen and Kim are invaluable to first horizon. They are extremely professional, prompt and amazing to work with.

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Christian H. A.  

Knoxville - TN

Posted on 2024-11-17T17:02:54.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very nice and extremely helpful and answered any questions I had with urgency

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Kayla W.  

Powell - TN

Posted on 2024-11-10T00:17:33.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very easy digital process . the disclosures made it extremely easy to understand everything.

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Christopher J. C.  

Wilmington - NC

Posted on 2024-11-04T21:06:58.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Overall great experience, would recommend to others

D

Davis A. P.  

Knoxville - TN

Posted on 2024-10-24T15:49:31.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Nice and easy

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Tammy R. M.  

Knoxville - TN

Posted on 2024-10-07T18:20:34.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen and LeighAnn were great to work with.

M

Margaret W.  

Lake Santeetlah - NC

Posted on 2024-10-03T23:55:09.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Great communication, very efficient and helpful!

D

Desmin M. M.  

Birmingham - AL

Posted on 2024-09-17T13:37:15.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very responsive to inquiries, I felt as though I was the bank’s only customer during this process given the level of personal attention I received.

G

Gabriela H.  

Vestavia - AL

Posted on 2024-09-05T20:00:24.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was always available to help with anything that came up.

M

Michael E.  

Trussville - AL

Posted on 2024-08-19T14:15:33.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very prompt with the quote process

A

Andrew W.  

Knoxville - TN

Posted on 2024-08-10T15:27:57.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very accessible and quick to respond to any questions or requests.

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Tyler L. B.  

Knoxville - TN

Posted on 2024-08-03T15:29:04.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was always available and willing to answer any question we had. Would definitely work with her again and recommend her to others. Thank you, Karen!

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Simon J. C.  

Lakeland - FL

Posted on 2024-07-23T12:17:40.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen made everything seamless and easy to do. We appreciated her effective communication

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Neal H.  

Daniel Island - SC

Posted on 2024-07-22T12:57:54.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was very responsive. Always willing to work with me on my requests. She was a pleasure to have during this process. Real estate agent mentioned the same thing. Absolute all star.

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Eric W.  

Lebanon - TN

Posted on 2024-07-08T12:44:18.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Great communication, seamless process

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Brett B.  

Chalmette - LA

Posted on 2024-07-05T13:42:30.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very clear requests, and helpful updates from the team

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Cynthia P. S.  

Knoxville - TN

Posted on 2024-06-25T13:10:15.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen made this process seamless!

D

David A. S.  

Knoxville - TN

Posted on 2024-06-25T13:00:42.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen was helpful throughout the process!

K

Kyle W.  

Thompsons Station - TN

Posted on 2024-06-10T13:32:54.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen and the team at First Horizon made everything very smooth during the loan process. It was easy to ask questions and get responses via e-mail. We closed on time without any problems.

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Kevin L.  

Memphis - TN

Posted on 2024-06-07T12:17:33.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Karen is fantastic and advocated for us to get a great deal.

A

Anthony J. M.  

Terrell - NC

Posted on 2024-06-06T22:04:47.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Very easy and great communication. Thanks for your help.

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Jeffrey H. H. I.  

Knoxville - TN

Posted on 2024-06-06T02:08:49.000Z

5.0 ★ ★ ★ ★ ★

for

Karen Hackney

Everything was great except for when I blocked my loan officer on accident and didn't hear from her for two weeks. Despite the self inflicted problem everyone in the process was helpful.