Karen Hackney
Mortgage Loan Originator
Experience
- Working in the financial services industry since 1991
- Currently focused on providing conventional fixed-rate and adjustable-rate loans, VA loans, first-time homebuyer financing options, affordable housing solutions, specialty financing for licensed medical physicians or dentists, construction-to-permanent financing and jumbo financing
Education
- University of Tennessee, B.S.
PROFESSIONAL AFFILIATIONS/LICENSES
- Nationwide Mortgage Licensing System & Registry (NMLS) # 659295
- Women’s Council of Realtors
- TTammy R. M.Knoxville - TNPosted on 2024-10-07T18:20:34.000Z5.0forKaren HackneyKaren and LeighAnn were great to work with.
- MMargaret W.Lake Santeetlah - NCPosted on 2024-10-03T23:55:09.000Z5.0forKaren HackneyGreat communication, very efficient and helpful!
- DDesmin M. M.Birmingham - ALPosted on 2024-09-17T13:37:15.000Z5.0forKaren HackneyVery responsive to inquiries, I felt as though I was the bank’s only customer during this process given the level of personal attention I received.
- GGabriela H.Vestavia - ALPosted on 2024-09-05T20:00:24.000Z5.0forKaren HackneyKaren was always available to help with anything that came up.
- MMichael E.Trussville - ALPosted on 2024-08-19T14:15:33.000Z5.0forKaren HackneyVery prompt with the quote process
- AAndrew W.Knoxville - TNPosted on 2024-08-10T15:27:57.000Z5.0forKaren HackneyKaren was very accessible and quick to respond to any questions or requests.
- TTyler L. B.Knoxville - TNPosted on 2024-08-03T15:29:04.000Z5.0forKaren HackneyKaren was always available and willing to answer any question we had. Would definitely work with her again and recommend her to others. Thank you, Karen!
- SSimon J. C.Lakeland - FLPosted on 2024-07-23T12:17:40.000Z5.0forKaren HackneyKaren made everything seamless and easy to do. We appreciated her effective communication
- NNeal H.Daniel Island - SCPosted on 2024-07-22T12:57:54.000Z5.0forKaren HackneyKaren was very responsive. Always willing to work with me on my requests. She was a pleasure to have during this process. Real estate agent mentioned the same thing. Absolute all star.
- EEric W.Lebanon - TNPosted on 2024-07-08T12:44:18.000Z5.0forKaren HackneyGreat communication, seamless process
- BBrett B.Chalmette - LAPosted on 2024-07-05T13:42:30.000Z5.0forKaren HackneyVery clear requests, and helpful updates from the team
- CCynthia P. S.Knoxville - TNPosted on 2024-06-25T13:10:15.000Z5.0forKaren HackneyKaren made this process seamless!
- DDavid A. S.Knoxville - TNPosted on 2024-06-25T13:00:42.000Z5.0forKaren HackneyKaren was helpful throughout the process!
- KKyle W.Thompsons Station - TNPosted on 2024-06-10T13:32:54.000Z5.0forKaren HackneyKaren and the team at First Horizon made everything very smooth during the loan process. It was easy to ask questions and get responses via e-mail. We closed on time without any problems.
- KKevin L.Memphis - TNPosted on 2024-06-07T12:17:33.000Z5.0forKaren HackneyKaren is fantastic and advocated for us to get a great deal.
- AAnthony J. M.Terrell - NCPosted on 2024-06-06T22:04:47.000Z5.0forKaren HackneyVery easy and great communication. Thanks for your help.
- JJeffrey H. H. I.Knoxville - TNPosted on 2024-06-06T02:08:49.000Z5.0forKaren HackneyEverything was great except for when I blocked my loan officer on accident and didn't hear from her for two weeks. Despite the self inflicted problem everyone in the process was helpful.
- MMuhammad B.Sugar Land - TXPosted on 2024-05-20T14:21:56.000Z5.0forKaren HackneyKaren and her team made my first time home buying and Mortgage process very easy. She was able to get the closing done within three weeks. i highly recommend Karen as Loan Officer.
- KKristen C. D.Brentwood - TNPosted on 2024-05-18T17:45:12.000Z3.0forKaren HackneyClarity on the rate. I had to open an account for the mortgage yet received no concession for doing such. Should have shopped around the rate if I would have known what I later found out. Will close my FH account as there was ZERO benefit to me in having a FH bank account and as soon as rates go done refinance with another lender.
- TTracey L. R.Chattanooga - TNPosted on 2024-05-16T13:06:11.000Z5.0forKaren HackneyKaren is very knowledgeable, great communicator, understanding, easy to get in contact with. She was kind to talk to throughout the whole process.
- JJason M. W.Knoxville - TNPosted on 2024-05-16T12:40:41.000Z5.0forKaren HackneyKaren was very responsive to all of me questions throughout the process, even in the evenings. She helped make a very busy time a little easier. Thank you for everything!
- BBrianna V.Asheville - NCPosted on 2024-05-15T00:51:46.000Z5.0forKaren HackneyKaren was very patient with us through the entire process, answering all our questions. She was easy to get in touch with and available outside business hours, which was not expected but extremely helpful as we tried to juggle several issues with our home search. We'll be happy to use Karen and First Horizon again in the future.
- CCharles H. R.Chattanooga - TNPosted on 2024-05-13T12:47:57.000Z4.0forKaren HackneyBetter communication regarding necessary documentation to close.
- MMihaela S.Louisville - TNPosted on 2024-05-11T16:00:21.000Z5.0forKaren HackneyEasy communication, online portal, professionalism
- SSamuel L. B.Mount Pleasant - SCPosted on 2024-05-10T14:34:44.000Z5.0forKaren HackneyKaren was always available by phone, very responsive, and very attentive
- BBenjamin V. S.Mount Pleasant - SCPosted on 2024-05-08T16:56:56.000Z5.0forKaren HackneyKaren is terrific, very helpful and accomodating.
- JJohn E. G.Knoxville - TNPosted on 2024-05-01T12:56:45.000Z5.0forKaren HackneyGreat communication through the process, convenient, went above and beyond
- KKelli R. P.Maryville - TNPosted on 2024-04-19T19:40:30.000Z5.0forKaren HackneyNothing to add! Everything was great!
- JJeremy J.Nashville - TNPosted on 2024-04-08T14:05:28.000Z5.0forKaren HackneyVery knowledgeable regarding the entire process, responsive to all questions, easy to work with.
- JJocelyne H.Stone Mountain - GAPosted on 2024-04-08T13:25:00.000Z5.0forKaren HackneyCommunication towards the end was lacking. Our realtor had a very difficult time contacting anyone in the lenders office. And I know rates change, but we were told rates had dropped via text during the initial steps of going under contract on the home but ended up with a higher rate (than we were ever told) at closing. But we’re never informed that rates had increased. Overall a good experience but the communication piece has room for improvement. We are grateful everything worked out! It was just a bit stressful at times. (Like having our realtor call us saying the lender was non responsive for days)
- DDolphurs H.Stone Mountain - GAPosted on 2024-04-08T12:46:03.000Z5.0forKaren HackneyOverall great experience. Online portal made uploading documents easy. The team was very responsive to questions that arose during the process.
- HHannah R.Knoxville - TNPosted on 2024-04-08T12:26:06.000Z5.0forKaren HackneyKaren was always available to answer our questions even when we asked the same one 10 times. Made our first home loan experience easy.
- MMarc M. M.Knoxville - TNPosted on 2024-04-06T03:45:43.000Z4.0forKaren HackneyPrompt response time
- BBenjamin A. F.Knoxville - TNPosted on 2024-04-05T12:57:25.000Z5.0forKaren HackneyKaren is fantastic!!!
- GGregory M. L.Ooltewah - TNPosted on 2024-03-28T12:54:50.000Z5.0forKaren HackneyKaren went above and beyond. She responded to everything extremely quickly and competently. She would email, text, and/or call as appropriate, which I appreciated.
- MMark P. S.Knoxville - TNPosted on 2024-03-13T15:48:19.000Z5.0forKaren HackneyThank you to the whole team!
- SSara B.Knoxville - TNPosted on 2024-03-07T19:38:01.000Z5.0forKaren HackneySuper easy to work with and made the process as smooth as possible!
- TTyler A. M.Knoxville - TNPosted on 2024-03-07T18:20:06.000Z5.0forKaren HackneyKaren has been such a great help! She made us feel comfortable throughout the process and we were always in the loop
- JJared B.Knoxville - TNPosted on 2024-03-07T13:50:58.000Z5.0forKaren HackneyKaren was very easy to contact, and was just absolutely great to work with. She helped us every step of the way!
- BBrittney D.Charlotte - NCPosted on 2024-03-07T13:07:31.000Z5.0forKaren HackneyThe reassurance and commitment to helping us get into our dream home.
- BBreann R. M.Knoxville - TNPosted on 2024-03-04T18:13:33.000Z5.0forKaren HackneyThis was our second time using Karen Hackney as our mortgage loan officer. She has great communication and was there by our side through the entire home buying process from start to finish. She is extremely knowledgeable and is great at what she does! We plan on being in this home for a very long time, but if we were to ever move again, we would 100% be using Karen yet again!
- SSasha W.Franklin - TNPosted on 2024-02-29T14:27:13.000Z5.0forKaren HackneyKaren was great to work with, always available, kind, and high quality service
- GGregory R. B.Piedmont - SCPosted on 2024-01-08T13:58:13.000Z5.0forKaren HackneyGreat Communications and follow-up
- HHeather N. H. I.Sandy Springs - GAPosted on 2023-12-26T13:03:45.000Z5.0forKaren HackneyKaren is exceptional to work with. She communicates diligently throughout the entire process and is always available to answer questions. She made my home buying process a breeze! She receives my highest recommendation.
- AAmanda A.Memphis - TNPosted on 2023-12-18T06:29:42.000Z4.0forKaren HackneyEase of communication
- JJonathan W. R.New Orleans - LAPosted on 2023-09-27T11:58:15.000Z5.0forKaren HackneyKaren was fantastic and easily accessible for communication. Thank you so much!
- SStewart H. B.Knoxville - TNPosted on 2023-09-17T11:34:43.000Z5.0forKaren HackneyKaren Hackney was wonderful. She made the process easy and efficient.
- AAlicia H. B.Knoxville - TNPosted on 2023-09-17T11:34:00.000Z5.0forKaren HackneyKaren Hackney is the kindest person. She is quick to respond and clear in her communication. She helped make everything easy and not stressful!
- KKyle P.Columbia - SCPosted on 2023-07-05T16:45:58.000Z5.0forKaren HackneyAs first time home buyers, Karen was helpful with all of our questions and helped the process run smoothly
- AAhad A.Knoxville - TNPosted on 2023-07-01T23:23:17.000Z5.0forKaren HackneyZzzzzzzzzzzzzz
- GGriffin S. W.Powell - TNPosted on 2023-07-01T10:53:56.000Z5.0forKaren HackneyKaren was very helpful and kind throughout the entire process, highly recommend!
- JJames C.Knoxville - TNPosted on 2023-06-18T11:21:41.000Z5.0forKaren HackneyThe process was smooth and easy.
- SSteven S.Collierville - TNPosted on 2023-06-13T04:27:44.000Z5.0forKaren HackneyEasy process, good loan options.
- JJohn C. F.Franklin - TNPosted on 2023-06-06T14:34:45.000Z5.0forKaren HackneyEverything was so easy and communication was prompt
- EElise J. F.Franklin - TNPosted on 2023-06-03T11:26:25.000Z5.0forKaren HackneyKaren responded quickly to any questions and was incredibly knowledgeable.
- CChandler M. S.Knoxville - TNPosted on 2023-05-25T14:36:33.000Z5.0forKaren HackneyKaren answered every question we had quickly and made us feel comfortable through the whole process
- IIshu K.Massapequa - NYPosted on 2023-05-24T11:57:50.000Z5.0forKaren HackneyKaren is exceptional in her communication and professionalism. I always felt that she was completely on top of things at all times. She and her staff were diligent and thorough in their work and delivered everything, beyond what was expected, ahead of schedule. This has been one of my best experiences with a company in general and I certainly look forward to working with First Horizon moving forward!
- DDinesh P.Glen Allen - VAPosted on 2023-05-19T10:09:49.000Z5.0forKaren HackneyLoan processing went very smooth. Ms Hackney and her team communicated very well throughout the process.
- SSandhya N.Glen Allen - VAPosted on 2023-05-19T09:51:30.000Z5.0forKaren HackneyCommunication was very efficient and timely!
- EElijah B. K.Chattanooga - TNPosted on 2023-05-16T09:38:57.000Z5.0forKaren HackneyKaren kept me in the loop throughout and when some of the more stressful parts of the process were going on, Abe was reassuring and supportive. It’s clear she’s great at her job and likes helping people.
- CCody H.Lexington - SCPosted on 2023-05-15T02:06:28.000Z5.0forKaren Hackneyit went well
- RRobert B. R.Knoxville - TNPosted on 2023-05-13T11:52:20.000Z5.0forKaren HackneyKaren was extremely responsive and was able to communicate the information we needed in order to make a well-informed decision. She made the process very straightforward.
- FFrancesca M. R.Knoxville - TNPosted on 2023-05-13T11:03:39.000Z5.0forKaren HackneyKaren was very responsive and available for questions.
- YYasin K.Murfreesboro - TNPosted on 2023-05-12T15:16:01.000Z5.0forKaren HackneyAvailable to Discuss different options
- JJulissa Q.Knoxville - TNPosted on 2023-05-09T11:39:51.000Z5.0forKaren HackneyKaren and Leigh Ann were on top of requesting all documents that were needed for the loan. They put forth a lot of effort to tell us what was due and when. Both individuals were helpful to answer our questions and were very pleasant. Thanks for all the help and dedication!!
- AAllan J. H.Knoxville - TNPosted on 2023-05-02T08:45:14.000Z5.0forKaren HackneyGood experience
- JJackson F. F.Athens - TNPosted on 2023-05-02T06:31:26.000Z5.0forKaren HackneyGreat service!
- SSteffi A. T.Memphis - TNPosted on 2023-05-01T15:35:45.000Z5.0forKaren HackneyI had the pleasure of working with an amazing team consisting of Karen, Marla and Leighanne. They made the whole loan application process such an ease, excellent communication via email and phone, and made the closing process go smoothly. I had no issues at all. My overall Experience has been fantastic and would 100% recommend this team to friends and family.
- AArmin S. R.Falls Church - VAPosted on 2023-04-18T15:45:11.000Z5.0forKaren HackneyKaren was responsive to our needs. The portal was very easy to use.
- WWilliam J. N.Taylors - SCPosted on 2023-04-15T12:20:05.000Z5.0forKaren HackneyPunctual and friendly
- AAlexis D.Knoxville - TNPosted on 2023-04-04T13:24:43.000Z5.0forKaren HackneyAs first time homebuyers, we felt like we were kept informed and educated the whole way through and hd complete trust in our banking partners.
- GGuillaume S. C.Charlotte - NCPosted on 2023-03-25T15:02:35.000Z5.0forKaren HackneyEasy experience. Karen and her team were very reaponsive and accessible
- LLogan L.Metairie - LAPosted on 2023-03-24T10:35:02.000Z5.0forKaren HackneyEveryone involves was incredibly professional, helpful, and quick to respond to our questions.
- SShawn I.New York - NYPosted on 2023-03-18T14:28:19.000Z5.0forKaren HackneyFriendly and available.
- KKirllos B.Mount Juliet - TNPosted on 2023-03-16T13:21:19.000Z5.0forKaren HackneyThank you so much
- SShuler T. P.Knoxville - TNPosted on 2023-03-11T11:27:32.000Z5.0forKaren HackneyKim and Karen were next level amazing throughout the entire process. We hope to work with you all again
- OOLGA V.Taylors - SCPosted on 2023-03-10T00:41:11.000Z5.0forKaren HackneyComing from a very rocky mortgage process to dealing with Karen at first horizon was literally day and night. Very easy, quick responses, and always happy to help. Her and Leigh Ann were a fantastic team. I will be recommending First Horizon to all my current physician associates for the mortgage needs.
- BBrian C. F.Coppell - TXPosted on 2023-03-01T10:20:44.000Z5.0forKaren HackneyKaren Hackney was great! Very responsive, helpful, and knowledgeable. Highly recommend!
- VVolkan B.Tenafly - NJPosted on 2023-02-24T14:00:08.000Z5.0forKaren HackneyThe whole team has been amazing. They went above and beyond. Although my bank is Chase, I did not use their mortgage services. They should travel around the country and teach other bankers how to interact with the customer.
- MMark I. B.Ormond Beach - FLPosted on 2023-02-19T14:14:45.000Z5.0forKaren HackneyKaren was incredibly prompt, and very easy to communicate with. She was very friendly and answered all my calls very quickly. Additionally, she went above and beyond what was called on multiple occasions, and even answer phone calls on the weekends and after hours which I really appreciate it. She was amazing!
- AAdesuwa T. E.Atlanta - GAPosted on 2023-02-09T12:06:57.000Z5.0forKaren HackneyWorking w/Karen and her team was very easy. I was nervous b/c it was an out-of-state contact and didn’t know if I would be able to close in time. But from the minute I sent Karen an email to the closing date (less than 3 weeks) everything went smooth! The communication throughout the process was also very thorough. Karen (and her team) never hesitated to answer my questions whether it was through text, calls, or email. Even at midnight and on the weekends! I am very impressed with the whole process. I vetted 17 mortgage lenders to find the right one that had minimal fees, competitive interest rate, and caring staff. And First Horizon beat them all! Thank you for helping me purchase my new home and I will make sure to let all my friends and colleagues know that this is the place to go for a Physician Loan!
- CCandra B.Raleigh - NCPosted on 2023-01-29T02:29:26.000Z5.0forKaren HackneyKaren was responsive and engaged throughout the entire process. I would recommend her to friends and colleagues.
- DDavid M. O.Knoxville - TNPosted on 2023-01-24T05:23:07.000Z5.0forKaren HackneyEndless details/requirements on our financial situation seemed over the top. Maybe this is normal but it was a surprise to me.
- JJacob F. R.Clinton - TNPosted on 2022-12-20T00:17:19.000Z5.0forKaren HackneyKaren's response time and accessibility made the process quick and easy.
- SSubroto G.Richardson - TXPosted on 2022-12-02T00:11:25.000Z5.0forKaren HackneyEasy proces
- RRoger D. M.Powell - TNPosted on 2022-11-08T22:19:40.000Z4.0forKaren HackneyClosing in less than four months and fewer asinine and irrelevant avidavits to submit.
- JJulia Y.Maryville - TNPosted on 2022-10-27T18:16:09.000Z5.0forKaren HackneyKaren made the entire process so easy. We are glad we had her help with this process.
- BBenjamin R. S.Fairhope - ALPosted on 2022-10-18T22:03:31.000Z5.0forKaren HackneyGreat communication and service throughout
- LLeslie D. S.Fairhope - ALPosted on 2022-10-15T12:43:15.000Z5.0forKaren HackneyKaren and her team were so helpful and easy to work with! Great customer service!
- MMekam T. O.Colleyville - TXPosted on 2022-10-08T09:46:03.000Z5.0forKaren HackneyShe was very responsive and answered all my questions about the process
- CChristopher K. N.Bellaire - TXPosted on 2022-09-27T23:26:29.000Z5.0forKaren Hackneytimely direct communication from Karen
- SShane S.Nashville - TNPosted on 2022-09-14T15:38:20.000Z5.0forKaren HackneyKaren Hackney’s responsiveness and willingness to go beyond her call of duty to iron out wrinkles in the process. She made herself available outside of business hours and the normal work week.
- LLuis A. L.El Paso - TXPosted on 2022-09-01T15:41:45.000Z2.0forKaren HackneyLast minute income verification was unprofessional and added unnecessary stress.
- KKarissa M. G.Mountain Brook - ALPosted on 2022-08-30T23:04:13.000Z5.0forKaren HackneyKaren was responsive to our needs and moved quickly to get us to closing after we experienced issues with another lender. She and her team were great in communicating and moving us along in the process.
- MMisty B. H.Knoxville - TNPosted on 2022-08-16T11:30:26.000Z3.0forKaren HackneyCollection of documentation could have been better but over all satisfied with process.
- JJeffrey J. O.Chester Township - NJPosted on 2022-08-12T13:02:04.000Z5.0forKaren HackneyKaren made the entire experience very personable and was very responsive whenever I needed anything. My overall experience with her is the reason I would recommend my colleagues to use first horizon moving forward!
- KKelsey C. M.Knoxville - TNPosted on 2022-08-02T12:35:39.000Z5.0forKaren HackneyIt was a process, but it all came together in the end.
- DDalyn D. T.Powell - TNPosted on 2022-07-29T11:32:02.000Z2.0forKaren HackneyBetter communication with closing documents and explanation of what’s needed efficiently
- DDavid D. B.Lenoir City - TNPosted on 2022-07-28T13:35:25.000Z5.0forKaren HackneyI now have a home
- PPatrick S. M.Saint Simons Island - GAPosted on 2022-07-28T10:34:52.000Z5.0forKaren HackneyYour people are fantastic