To learn more about Card Controls for personal credit cards, click here.
Our "freeze" feature helps you better manage fraud for your Business Credit Card by using your mobile phone to turn the card ON or OFF via text message.
To set up your credit cards for use in Business Banking Online:
Text Commands are not case sensitive
Message | Explanation |
---|---|
Invalid command.Type “commands” or contact First Horizon Customer Service at 800-382-5465. | Available commands include, Help, Commands, On, Off, Status, Start or Stop. Format should be the command followed by a space and the last 4 digits of your card number. |
Invalid format. Enter a space after the command followed by the last four digits of the or contact First Horizon Customer Service at 800-382-5465 for more information. | |
Phone number not found. Contact First Horizon Customer Service at 800-382-5465 for more information. | Log into your online banking profile and ensure your mobile number is listed on the Preferences Tab and check the box to indicate this number accepts “text” messages. |
Phone number not authorized. Contact First Horizon Customer Service at 800-382-5465 for more information. | |
Card not found. Contact First Horizon Customer Service at 800-382-5465 for more information. | Card Control is not currently available for debit cards. Make sure the credit card number you are entering is available on your online banking profile. To add accounts to your profile contact your Administrator or First Horizon Customer Service at 800-382-5465. |
Multiple cards found. Contact First Horizon Customer Service at 800-382-5465 for more information. | |
Getting started. See getting started instructions above or contact First Horizon Customer Service at 800-382-5465 for more information. | In order to use Card Control you must first read and accept the terms and conditions by replying to this text with a “Y”. |
Multiple profiles found. Contact First Horizon Customer Service at 800-382-5465 for more information. | There are multiple online banking profiles associated with your mobile device and we are unable to confirm access rights. For more information contact First Horizon Customer Service at 800-382-5465. |
Multiple profiles, card not found. Contact First Horizon Customer Service at 800-382-5465. | Card Control is not currently available for debit cards. Make sure the credit card number you are entering is available on your online banking profile. To add accounts to your profile contact your Administrator or First Horizon Customer Service at 800-382-5465. |
Profile inactive. Contact First Horizon Customer Service at 800-382-5465. | Your online banking profile is no longer active. To activate your profile contact your Administrator or First Horizon Customer Service at 800-382-5465. |
Error. Contact First Horizon Customer Service at 800-382-5465. | Your account is currently blocked by the Bank and we are unable to modify the card status at this time. For more information contact First Horizon Customer Service at 800-382-5465. |
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