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Vesela M. T.  

Key West - FL

Posted on 2025-12-29T14:55:00.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Very punctual, very quick to respond , communicating effectivel, made what is usually a stressful process seamless

E

Evgenia K.  

Posted on 2025-12-28T13:52:13.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

My experience with First Horizon during our mortgage process was absolutely outstanding. From start to finish, the level of professionalism, dedication, and support exceeded all expectations. Heather and her team — Anisa and Samantha — were truly exceptional. They were always available whenever I needed them, responsive, patient, and incredibly knowledgeable. No matter how stressful the process became, they consistently provided reassurance, clear communication, and solutions. The support they provided is honestly immeasurable. They went above and beyond at every step, and I always felt that our file was a priority. If I could rate their service, it would easily be 100 out of 10. I am deeply grateful to Heather and her entire team and would highly recommend First Horizon to anyone looking for a smooth, supportive, and professional mortgage experience.

E

Evgenia K.  

Key West - FL

Posted on 2025-12-28T13:50:35.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

My experience with First Horizon during our mortgage process was absolutely outstanding. From start to finish, the level of professionalism, dedication, and support exceeded all expectations. Heather and her team — Anisa and Samantha — were truly exceptional. They were always available whenever I needed them, responsive, patient, and incredibly knowledgeable. No matter how stressful the process became, they consistently provided reassurance, clear communication, and solutions. The support they provided is honestly immeasurable. They went above and beyond at every step, and I always felt that our file was a priority. If I could rate their service, it would easily be 100 out of 10. I am deeply grateful to Heather and her entire team and would highly recommend First Horizon to anyone looking for a smooth, supportive, and professional mortgage experience.

D

Devonna A.  

Posted on 2025-12-27T00:03:19.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

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Devonna Y. A.  

Key West - FL

Posted on 2025-12-27T00:01:05.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather Roberts and Sam were absolutely amazing to work with. As a first-time homebuyer, I had a lot of questions and uncertainties, and they were incredibly patient, knowledgeable, and supportive throughout the entire process. They took the time to explain everything clearly, kept me informed every step of the way, and truly made the experience smooth and stress-free. I’m very grateful for their guidance and highly recommend them to anyone.

J

John C. R.  

Key West - FL

Posted on 2025-12-26T16:57:56.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather was very helpful. As first time home buyers she helped explain the process and provided us clear guidanc.

I

Iurii K.  

Key West - FL

Posted on 2025-12-24T20:44:01.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather were so helpfu, explain all the steps that we need to take.

M

Melissa O. S.  

Key West - FL

Posted on 2025-12-24T19:26:44.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and her team are amazing! Without them helping me through the process I wouldn't have been able to manage on my own!

M

MD R. I.  

Key West - FL

Posted on 2025-12-22T15:12:45.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

thanks for keeping the process simple and workable

H

Hugo V. I.  

Key West - FL

Posted on 2025-12-19T18:53:50.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Very helpful with everything we needed along the way

B

Bruce M. S.  

Key West - FL

Posted on 2025-12-18T15:09:41.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

The process was smooth due to the professionalism from everyone involved! I am absolutely Grateful for them❤️🙏🏽🙋🏽‍Heather, Anisa, Samantha, Mendy and Law office of Sam Kaufman Thank You!!

t

taylor G.  

Posted on 2025-12-10T18:08:35.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and Anisa have been amazing to work with. I was able to stop in in person to review all my options and financials. Heather made the process as stress free as possible for me as a first time home buyer! She was always available for any questions I had as well as kept me updated even on her vacations!

T

Taylor N. G.  

Key West - FL

Posted on 2025-12-10T18:08:20.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and Anisa have been amazing to work with. I was able to stop in in person to review all my options and financials. Heather made the process as stress free as possible for me as a first time home buyer! She was always available for any questions I had as well as kept me updated even on her vacations!

F

Frank F. R. J.  

Key West - FL

Posted on 2025-12-04T20:33:38.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Great communication and worked fast

P

Patrick C. J.  

Key West - FL

Posted on 2025-12-03T00:34:55.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and Anisa were amazing helpful and easy to get in contact with whenever their was a question. Great staff amd and so happy to have them help us through the whole process

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Carson L. S.  

Key West - FL

Posted on 2025-11-28T14:06:02.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

I never felt alone. I could always count on someone there for me

W

William C. W. J.  

Pilot Mountain - NC

Posted on 2025-11-26T13:08:03.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Very knowledgeable people to work with

S

Samantha M. L.  

Key West - FL

Posted on 2025-11-25T18:00:51.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather was amazing through the whole proces. Heather and her team made our mortgage process very easy! We thank them greatly for all their help!

M

Monika K.  

Key West - FL

Posted on 2025-11-25T13:47:41.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Everything was easy. Quick in communication

A

Ashley M. M.  

Big Pine Key - FL

Posted on 2025-11-24T16:44:01.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather was responsive to all my questions, and called me when she knew I was stressing out she called other people involved for me so I didn't have to stress

K

Kasey C.  

Key West - FL

Posted on 2025-11-20T18:46:13.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and Anisa were great. Always answered our calls on the first ring, or called us back in a timely manner. They answered all our questions and walked us through the process clearly, as it was our first time.

C

Connor C.  

Key West - FL

Posted on 2025-11-19T13:58:39.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and her team were awesome and made the experience very easy for us first time home buyers!

Y

Yekaterina P.  

Posted on 2025-11-19T12:06:33.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather is amazing to work with — professional, fast, and truly caring. She made the mortgage process simple and stress-free. I’m grateful for her help and highly recommend her to anyone buying a home. Yekaterina

T

Ting S.  

Key West - FL

Posted on 2025-11-14T21:38:52.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather was very responsive; she understands our market very well. She made the process very easy for us.

D

David S.  

Key West - FL

Posted on 2025-11-14T13:36:02.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Excessive documentation. We have tens of millions of dollars in assets and this felt like we were being vetted for a mission to Mars. That's not Heather and team but it's not a net efficiency in my world.

N

Nathaniel J. M.  

Saranac - NY

Posted on 2025-11-11T13:33:40.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

The service

M

Michael D.  

Posted on 2025-11-04T23:27:22.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Recommend First Horizon for any banking needs. Their mortgage depart is amazing!

M

Michael E. D.  

Key West - FL

Posted on 2025-11-04T23:26:26.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and Anisa made the entire process flow smoothly. Extremely satisfied with every aspect of this process.

A

Andrea M.  

Posted on 2025-11-04T21:06:38.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and her staff made buying my first home a breeze!! They were there to help and answer any questions I had, at numerous times throughout the whole process! I highly recommend Heather and First Horizon!!

J

John W. C.  

Key West - FL

Posted on 2025-10-30T21:16:34.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Always responded to questions. Kept me informed of everything as moved through the process .

D

Delaney S. J.  

Big Pine Key - FL

Posted on 2025-10-14T01:03:38.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and all the staff were amazing!! Quick communications and they made the whole process so easy to understand as first time home buyers!!

J

Jacob M.  

Orlando - FL

Posted on 2025-10-01T02:15:14.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather is awesome, sincere and great to work with!

A

Angelique C.  

Key West - FL

Posted on 2025-09-25T13:07:05.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Top level communication, clear conscious information and kept up to date on process!

E

Erin S.  

Posted on 2025-09-24T08:33:14.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Everyone in Key West knows that Heather is the best in the business. She is incredibly knowledgeable, patient and helpful at all times. She will get the job done or make sure someone on her team does. I highly recommend Heather Roberts.

J

James E. S.  

Cape Coral - FL

Posted on 2025-09-04T12:10:49.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather was always available at any hour and followed up from start to finish. There is no better person for the job...

R

Rebecca N. H.  

Burkesville - KY

Posted on 2025-09-02T14:06:15.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

Heather and her team were quick to respond with any questions making the process easy

J

Jodean C.  

Summerland Key - FL

Posted on 2025-09-02T11:12:17.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

It was very convenient.

S

Samantha P.  

Posted on 2025-08-23T17:46:15.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

We could not have closed on our home without the help of Heather and her fantastic team. They helped us immensely throughout this whole process. Max and I could not thank them enough.

S

Samantha K. P.  

Key West - FL

Posted on 2025-08-23T17:44:17.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts

We could not have closed on our home without the help of Heather and her fantastic team. They helped us immensely throughout this otherwise stressful process. Max and I can not thank them enough.

M

M N.  

Posted on 2025-08-21T20:39:32.000Z

5.0 ★ ★ ★ ★ ★

for

Heather Roberts