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The Cash Rewards program is ending

The Cash Rewards program of merchant discounts that has been available while using your First Horizon Credit Card or First Horizon Small Business Credit Card will end on March 21, 2020. There’s nothing you need to do in preparation for the ending date. Simply use your card as you always have.

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What is First Horizon Cash Rewards®?

First Horizon Cash Rewards® is a program that allows qualifying First Horizon credit cardholders to earn cash back to their credit card or deposit account, just by using their cards to accept current offers at participating retailers.

If you have a qualifying First Horizon credit card, then you're already enrolled in the First Horizon Cash Rewards program and will automatically receive cash back credits from participating retailers when you shop at qualifying stores (in-store and online based on offer).

Log in to Digital Banking and Select the “Cash Rewards” tab to see your exclusive offers and monitor the cash back that you have earned. Also, set preferences on how you would like to receive your weekly offers and redemption notifications (Text and email options are available. Data messaging charges may apply to texts. Check with your carrier.).

If you don't have a First Horizon credit card, or to find out whether your First Horizon card qualifies for the program, call customer service at 800-755-0090 or visit your nearest branch.

Note: If you have Visa® Small Business Card you will automatically receive your weekly offers at the email address we have on file for that card. If you are not receiving these offers or would like to make sure we have the correct email address on file, call the Business Service Center at 888-382-4968.

How do I earn cash back?

Earning is easy. Simply use your qualifying First Horizon credit card to pay for your purchases when you accept an offer and shop at participating retailers and earn cash back!

What cards qualify for the Cash Rewards program?

Visa® Classic, Platinum Premier Visa®, Visa® Small Business Card

Where can I earn Cash Back?

Just log in to Digital Banking and click on the “Cash Rewards” tab to see your personalized cash back offers. You will also receive a weekly email with your featured cash back offers. If you have a Visa® Small Business Card you will not be able to view your cash back offers within Business Banking Online. Instead, we will automatically send you your weekly offers at the email address we have on file for your card. If you are not receiving these offers or would like to make sure we have the correct email address on file, call the Business Service Center at 888-382-4968.

Do any offers require activation?

No, activation is not required for any offers.

How many times can I redeem a Cash Rewards offer?

A Cash Rewards offer is available for use one time.

When will I receive my cash back?

Cash back is credited to the associated credit card, usually within three business days of the transaction.

How will my cash back appear on my Statement?

Each cash back credit will be listed by transaction and date. It will display as “First Horizon Cash Rewards” and list the merchant.

If I am a business account holder, how do I see my offers?

You’ll receive a weekly email with your cash back offers.

What do I do if I think there is a discrepancy with my cash reward?

Contact us by phone at 800-755-0090, by email at customerservice@firsthorizon.com, or by mail at PO Box 84, Memphis, TN 38101 for disputes regarding cash rewards. We will gather the transaction information specific to the dispute, conduct an internal investigation and if necessary, refer the issue to the cash rewards vendor for research. If we confirm the transaction was eligible for a cash reward that wasn’t paid or a cash reward in an amount greater than what was paid, the amount owed will be credited within one business day.

What if I have other questions?

If you have any additional questions, please contact customer service toll free at 800-755-0090 or email customerservice@firsthorizon.com.

What is the cost to participate?

First Horizon Cash Rewards® is free for qualifying First Horizon credit cardholders. However, if you choose to receive Cash Rewards communications by text, data charges may be imposed by your wireless carrier.
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