The Phoenix-Hecht Quality Index™ evaluates banks in critical areas of quality, and assigns a grade based on responses to the annual survey of treasury management services. First Horizon Bank received top grades* in the 2019 Phoenix-Hecht Quality Index in the Middle Market Banking segment. What’s more, 100% of First Horizon Bank business customers surveyed said they would recommend the bank to a colleague.
Product Satisfaction - A+
| Category | Grade |
| ACH Services | A+ |
| Wire Transfers | A+ |
| Controlled Disbursement/Positive Pay | A+ |
| Credit card (used for invoice payment) | A+ |
| Remote Deposit | A+ |
| Web information reporting & transaction initiation | A+ |
Product Operations - A+
| Category | Grade |
| Speed of ACH error correction | A+ |
| Timeliness of incoming wire notification | A+ |
| Timeliness for web-based information reporting | A+ |
| Accuracy of Positive Pay recognition | A+ |
Customer Service - A+
| Category | Grade |
| Processing account maintenance requests | A+ |
| Overall customer service | A+ |
Technical Support - A+
| Category | Grade |
| Web reporting and transaction initiation | A+ |
| ACH services | A+ |
| Credit card (used for invoice payments) | A+ |
Treasury Management Relationship Manager - A+
| Category | Grade |
| Anticipates needs for new and modified services | A+ |
| Prompt call follow-up | A+ |
| Overall effectiveness | A+ |
What an award-winning bank can do for you
Grades are important but what they signify for you is what really matters. First Horizon Bank brings it all together with:
- People you can count on to understand your business needs and help provide financial solutions.
- Innovative products and services to help you capitalize on efficiencies and build a competitive advantage.
- An institution that delivers the stability of a more than 150-year track record of serving customers.
