Zelle® Issue Reporting
Fraud/Unauthorized Transactions
Other Transaction Disputes

Important: In accordance with our Banking Online Agreement, neither Zelle, nor First Horizon Bank offer a protection program for any authorized payment made with Zelle. If you don't receive the goods or services you paid for, or if they are damaged or not what you expected, you will need to work with the seller to resolve your matter.

Select one of the forms below if you are attempting to resolve an error with a Zelle related transaction.

Zelle Fraud/Unauthorized Transaction: Choose and complete this form to report a Zelle transaction that you did not initiate or authorize another person to initiate.

Zelle Transaction Dispute: Choose and use this form to report an error in the processing of a Zelle transaction that you initiated.

  • Before initiating a dispute, you should attempt to cancel the transaction. You can cancel a payment if the person you sent the money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel.” If the person you sent the money to has already enrolled in Zelle, the money is sent directly to their bank account and cannot be cancelled.

Dispute Type

CUSTOMER DETAILS

Disputed Transactions

Transaction #1
Transaction #2
Transaction #3
Transaction #4
Transaction #5

Description of Incident

* Have you ever used Zelle before? * Have you ever used Zelle before?
* What devices do you use for online banking? * What devices do you use for online banking?
* Does anyone else have access to your devices? * Does anyone else have access to your devices?
* Does anyone else have access to your username and password? * Does anyone else have access to your username and password?
Phishing Details
* Have you provided your username and password to anyone as a result of a call or text that you received? * Have you provided your username and password to anyone as a result of a call or text that you received?
* Was it call or text? * Was it call or text?