Frequently Asked Questions

Card Management System

Access the new CMS platform, explore key features for cardholders and administrators.

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Service Agreement

Review the updated Commercial Purchasing Card Service Agreement terms and conditions.

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FAQ

Frequently asked questions about card numbers, activation, the new CMS, payments, and more.

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Demo

Watch the Card Management System (CMS) demo to see the new platform in action.

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Frequently Asked Questions

Yes, each cardholder will receive a new, unique 16-digit card number for enhanced security. Be sure to update bill pay systems and vendors for recurring payments.

Yes, once received, cardholders will need to activate their new cards. To activate, cardholders should call the phone number on the sticker on their new card and follow the prompts: The cardholder’s temporary access code to activate their new card is the last 4 digits of their existing Commercial Purchasing Card beginning with 471578, 480706 or 448513. Cardholders will be required to change their personal access code during the card activation process. This code will be necessary for any future activations and when the cardholder contacts First Horizon for support. Old cards will automatically be deactivated on November 12, 2025. Old cards should be securely destroyed to ensure sensitive information is protected and prevent unauthorized access. Old cards should only be destroyed after the admin tells the cardholder to do so.

No, the payment method you are currently using will automatically be transferred to your new card program. The address to mail payments for DXC will change; manual payments should be sent to the remit addresses listed below. Online payments can also be made via the Card Management System.

Post Office:
First Horizon Bank
PO Box 51496
Lafayette, LA 70505

Overnight:
First Horizon Bank (Attn: Lockbox 2nd floor)
200 W Congress
Lafayette, LA 70501

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Training Opportunities and Resources

First Horizon offers a variety of training opportunities and resources for the new system. Take advantage of our self-serve demo or live Webex training sessions:

Frequently Asked Questions

Card Management System

Service Agreement

FAQ

Demo

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Frequently Asked Questions

Will card numbers change?

Do the new cards need to be activated?

Do the new cards have any new features?

Will I still be able to see commercial card information in TreasuryConnect/BusinessConnect?

How do I access the new Card Management System (CMS)?

Will I use the same user ID and password in the new Card Management System?

What happens if there is a remaining balance on an old card?

Will my payment method change?

Will my statements be impacted?

Will my Commercial Card agreement with First Horizon change?

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Training Opportunities and Resources

Card Management System

Service Agreement

FAQ

Demo

Frequently Asked Questions

Will card numbers change?

Do the new cards need to be activated?

Do the new cards have any new features?

Will I still be able to see commercial card information in TreasuryConnect/BusinessConnect?

How do I access the new Card Management System (CMS)?

Will I use the same user ID and password in the new Card Management System?

What happens if there is a remaining balance on an old card?

Will my payment method change?

Will my statements be impacted?

Will my Commercial Card agreement with First Horizon change?