Treasury Management quality you can count on
The Phoenix-Hecht Quality Index™ evaluates banks in critical areas of quality, and assigns a grade based on responses to the annual survey of treasury management services. First Horizon Bank received top grades* in the 2019 Phoenix-Hecht Quality Index in the Middle Market Banking segment. What’s more, 100% of First Horizon Bank business customers surveyed said they would recommend the bank to a colleague.
Product Satisfaction - A+
Category | Grade |
ACH Services | A+ |
Wire Transfers | A+ |
Controlled Disbursement/Positive Pay | A+ |
Credit card (used for invoice payment) | A+ |
Remote Deposit | A+ |
Web information reporting & transaction initiation | A+ |
Product Operations - A+
Category | Grade |
Speed of ACH error correction | A+ |
Timeliness of incoming wire notification | A+ |
Timeliness for web-based information reporting | A+ |
Accuracy of Positive Pay recognition | A+ |
Customer Service - A+
Category | Grade |
Processing account maintenance requests | A+ |
Overall customer service | A+ |
Technical Support - A+
Category | Grade |
Web reporting and transaction initiation | A+ |
ACH services | A+ |
Credit card (used for invoice payments) | A+ |
Treasury Management Relationship Manager - A+
Category | Grade |
Anticipates needs for new and modified services | A+ |
Prompt call follow-up | A+ |
Overall effectiveness | A+ |
What an award-winning bank can do for you
Grades are important but what they signify for you is what really matters. First Horizon Bank brings it all together with:
- People you can count on to understand your business needs and help provide financial solutions.
- Innovative products and services to help you capitalize on efficiencies and build a competitive advantage.
- An institution that delivers the stability of a more than 150-year track record of serving customers.