Mortgages & Loans
- Credit Cards
- Digital Banking
- Private Client
Treasury Management quality you can count on
The Phoenix-Hecht Quality Index™ evaluates banks in critical areas of quality, and assigns a grade based on responses to the annual survey of treasury management services. First Horizon Bank received top grades* in the 2019 Phoenix-Hecht Quality Index in the Middle Market Banking segment. What’s more, 100% of First Horizon Bank business customers surveyed said they would recommend the bank to a colleague.
Product Satisfaction - A+
|Controlled Disbursement/Positive Pay||A+|
|Credit card (used for invoice payment)||A+|
|Web information reporting & transaction initiation||A+|
Product Operations - A+
|Speed of ACH error correction||A+|
|Timeliness of incoming wire notification||A+|
|Timeliness for web-based information reporting||A+|
|Accuracy of Positive Pay recognition||A+|
Customer Service - A+
|Processing account maintenance requests||A+|
|Overall customer service||A+|
Technical Support - A+
|Web reporting and transaction initiation||A+|
|Credit card (used for invoice payments)||A+|
Treasury Management Relationship Manager - A+
|Anticipates needs for new and modified services||A+|
|Prompt call follow-up||A+|
What an award-winning bank can do for you
Grades are important but what they signify for you is what really matters. First Horizon Bank brings it all together with:
- People you can count on to understand your business needs and help provide financial solutions.
- Innovative products and services to help you capitalize on efficiencies and build a competitive advantage.
- An institution that delivers the stability of a more than 150-year track record of serving customers.