Skip to Main Content

Protecting your credit against unauthorized charges

Protecting your financial information is very important to us. Our fraud detection system uses state-of-the-art technologies to monitor suspicious activity and protect you 24 hours a day. In addition to everything we do to protect you, the best thing you can do to protect yourself is to carefully review your credit card statement every month.

If you're ever concerned that you might be a victim of fraud or identity theft, call us. We're available 24 hours a day. Call 800-382-5465.

Victim of Fraud or Identity Theft?

You may also write to us to request information about a potentially fraudulent account.

You should send your correspondence to:

First Horizon Bank
Customer Advocacy Group
1555 Lynnfield, Second Floor
Memphis, TN 38119

To speed our investigation, you should include the following information and documentation with your letter:

  • Full name, address, phone number, Social Security number, and government-issued photo identification.
  • Written statement of alleged identity theft with as much specificity as you can provide. This statement must be signed and dated (sworn affidavit).
  • Copy of an official, valid report filed with a federal, state, or local law enforcement agency, including the U.S. Postal Inspection Service. (police report or offense report)
  • Any other information or documentation that is relevant to the alleged identity theft.

Need more info?