Have questions about how our brand change will affect your account? Find answers to frequently asked questions here.
Has the bank been sold?
Absolutely not. This change is not the result of a merger or acquisition. We remain proudly independent and passionately committed to the communities we serve.
So, what exactly is changing?
The most visible change you will see now is in the signage and branding at our locations and online. No matter where you do business with us across the Southeast, our brand is now First Horizon, rather than our former brand names: First Tennessee Bank, Capital Bank or FTB Advisors. For a complete list of what's changing and what is not, click here.
Will this change affect my account or change my banker?
Your day-to-day banking experience is not changing. Use Digital Banking, your accounts, account numbers, debit or credit cards and any automatic debits you have set up as you always have. (You may be asked to update your mobile app or download a new version.) The new brand also will not impact your existing relationship with your banker.
Why are you making this change?
This brand change is the first step in a process of transformation that will equip us to adapt to your needs and fully reflect what you’ve told us you want in a financial institution. It also allows us to serve our customers across the Southeast with greater clarity and efficiency.
What else is involved in this transformation?
We are taking an in-depth look at every part of the experience we offer our customers. Whether we serve you online or in person, we want the people, technology and processes you encounter to do more than just make your life easier. We want them to value the unique way you want to live it out.
Why First Horizon?
The promise we are making with the name First Horizon is to see your financial future — your horizon — the way you do. To reach your horizon, you don’t need a financial institution to simply chart a course for you. You want one that will champion the potential that’s in you. Our commitment is to see you for who you are — your possibilities, your priorities — and to put that understanding into action to propel you on your path.