Signature Rewards Program FAQs
Why am I having issues registering on the rewards site?
To register, your ZIP code, last four digits of your Social Security number and email address must match the information we have on file for your account. Please make sure First Horizon has your current contact information. To update your information, contact us at 800-234-2840. Once we have all of your information securely in our system, you will need to wait two business days before attempting to register again.
How does the Rewards Program work?
On each monthly billing cycle closing date, we will award two Points to your Visa Signature Points account for each net dollar in new purchases at merchants classified by Visa as a service station, automated fuel dispenser or restaurant and one Point to your Visa Signature Points account for each net dollar in new purchases at other merchants posted to your Visa Signature card account during that monthly billing period. Once you accumulate enough points, you can redeem them for cash, merchandise, Apple products, airline tickets, cruises and vacation packages! Use your card for everyday purchases and watch your Points add up!
How does my Signature Rewards Credit Card earn Points?
Every time you use your Signature Credit Card, you will receive (2) Points at a service station, automated fuel dispenser or restaurant and one (1) Point for every $1.00 in net purchases (purchases minus returns). Cash advances, fees and balance transfers do not earn Points.
How do I redeem my Points?
You can call our Premium Loyalty Program at 844-297-3005 or log in to your account at http://www.firsthorizonsignaturerewards.com.
Do my Points expire?
Yes, Points expire in 5 years on a first-in, first-out basis.
Is there a maximum amount of Points I can earn per year?
You do not have a maximum earn rate each year.
Can Points be transferred to another person's account?
Yes, you may transfer your Points to a friend or family member's account by logging in to your account and clicking on the gifting points tab.
I'm a joint cardholder on the credit card account. Can I also redeem the Points?
Either the primary or joint cardholder may redeem points via the online rewards portal using login credentials established when registering for online access (https://firsthorizonsignaturerewards.com).
Only the primary cardholder may redeem points via the Premium Loyalty Program at 844-297-3005.
Can I upgrade my airline ticket to business class or first class?
When you redeem for travel, you can select coach, business or first class when booking your travel. The airline may be contacted for questions on upgrades or other changes to your itinerary once tickets are booked.
Who do I contact if something goes wrong with my flight?
You may contact the airline directly. You will receive contact numbers on your flight itinerary, which will be emailed to you after you redeem points for travel.
Can I keep my Points if I close my account?
Account must be open, active, and not in default status according to the terms of your Cardholder Agreement.
Agreement to redeem points. What fees am I responsible for?
(1) Cardholders are responsible for all change fees and penalties associated with ticket and other travel service modifications. (2) Travel Agency will charge you fees (for which we will not reimburse you) for transactions that you conduct through the Agency, whether or not you are redeeming Points. (3) Cardholders are responsible for any ancillary charges assessed by airlines (such as baggage fees, upgrades, and other services) car (drop-off fees) and hotel rentals (possible parking fees, etc.).
