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Financial relief for our personal banking customers affected by COVID-19.
  • During this stressful time around COVID-19, we are here to bring financial relief to our personal banking customers where we can.    

    If you have been financially impacted by COVID-19 and incurred fee(s) listed below, you can request relief.*

    Upon request and indication of hardship related to COVID-19, First Horizon will rebate the following incurred fees:


    Incurred fees
    • NSF (Non-sufficient Funds) / Overdraft fees
    • Continuous Overdraft fees
    • Overdraft Protection Transfer fees
    • Monthly service charges
    • Early withdrawal fees for CDs / IRAs
    • Excessive withdrawal fees on savings / money market
    • Automatic fee waiver; no need to make request


    Incurred fees
    • Late payment fees
    • Lending assistance available for borrowers
    • Loan payment deferral or forbearance up to 90 days. There is no negative credit bureau reporting on the basis of the deferral or forbearance.
    • For borrowers where a short-term program is not appropriate, the Long-Term Forbearance (LTF) program may be considered

    Debit & Credit Cards

    Incurred fees
    • Late payment fees
    • Foreign ATM and surcharge fees
    • Balance Inquiry and Quickstatement fees 
    ATM Withdrawals
    • Increasing the daily ATM withdrawal limit from $600 to $1,000
    • Automatically available for all customers. There is no need to make a request. Due to withdrawal limits imposed by non-First Horizon ATM owners, 2 separate transactions may be required to receive the maximum amount.

    *Certain restrictions may apply.

    Doing our part to put safety first. Your choices for managing money during COVID-19 and other important information.

    Learn more

  • For our business banking customers

    For questions related to COVID-19, please contact your banker or call the Business Service Center at 888-382-4968.