K

Kyle L. M.  

Memphis - TN

Posted on 2024-11-22T19:25:58.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie did and exceptional job throughout the entire process. Would absolutely refer them to anyone searching for a loan.

D

David B. J. I.  

Germantown - TN

Posted on 2024-11-18T17:04:14.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Excellent customer service and extremely easy communication with marci and ali !!! the best at overcoming any hurdles we faced!

L

Lindsay R.  

Posted on 2024-11-11T17:52:10.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and her team made the whole process so smooth and were very clear on advising me. I am very grateful for her, she gave me so much confidence in the home buying process!

L

Lindsay R.  

Memphis - TN

Posted on 2024-11-11T17:51:32.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and her team made the whole process so smooth and were very clear on advising me. I am very grateful for her, she gave me so much confidence in the home buying process!

C

Conner J. B.  

Memphis - TN

Posted on 2024-11-05T14:59:27.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

I really enjoyed working with Marci. She was extremely helpful, patient, and informative throughout the whole process 5/5 rating... I did not enjoy working with her assistant Allie. She was rude, unprofessional, and unresponsive. All of the negative reviews left in this survey were a product of my experience working with Allie.

M

Michael L. K.  

Counce - TN

Posted on 2024-10-24T17:11:46.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

All the pieces of the puzzle fell together at closing, making for cramped hands and diminished penmanship. We always trust Marci will get us the best rates and inform us when it pays to refinance.

C

Cindy S.  

Posted on 2024-10-10T18:02:05.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci Russell and her staff at First Horizon were informative about the process. They walked us through the steps to get to our home purchase, and they were kind and encouraging. I felt sure that she wanted us to succeed!

M

Mariama D.  

Posted on 2024-10-04T13:43:23.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

My husband and I couldn't be happier working with Ms Marcy. As first time homebuyers she made the whole process so easy, hassle free and truly made us feel comfortable. She stayed in constant contact throughout the process and made sure I understood everything. Her attention to everything was very much appreciated. I highly recommend her.

M

Mariama B. D.  

Olive Branch - MS

Posted on 2024-10-04T13:41:50.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

As first time home buyers my husband and I were very nervous and stressed out but thanks to Ms Marcy the journey of becoming home owners was a very easy ,hassle free and pleasant process. She explained everything very clearly and made sure we understood every step. She provided invaluable insight, support, and guidance throughout the whole process , She was there for me and my family making sure all of our questions were answered and Her high quality knowledge and skills helped us to feel at ease, comfortable with the decisions we had to make. We couldn't be happier working with Ms Marcy.

K

Karen W. K.  

Counce - TN

Posted on 2024-10-02T16:05:30.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci is always a pleasure to work with

K

Kevin W.  

Posted on 2024-09-26T14:08:01.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie in the mortgage department are very helpful and were resilient and caring in helping us obtain the loan. We had a slight issue with the seller but Marci and Allie explained to the seller’s agent the benefits of the outcome. We closed with both parties being satisfied. Highly recommend Marci and Allie for mortgage services.

J

Jasmine M.  

Memphis - TN

Posted on 2024-09-26T13:48:59.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Mortgage Loan Officer and the Assistant Loan Officer were their professionalism, extremely thorough, very knowledgeable on several issues, and caring about their customers.

T

Tanya N. M.  

Memphis - TN

Posted on 2024-09-26T13:46:23.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci is a customer advocate. She is also kind, sweet and funny when dealing with things that can be overwhelming. This is the 3rd time I have contacted her for a loan because she is all of that, thorough, will explain things simply that I don't understand or need help understanding and has gone above and beyond to assist me. She is an exemplary employee. So many people I know had or have loans through Marci and when I went to buy this property recommended her because of her professionalism, integrity and personality. I already loved her but what her clients say about her and what I say about her is too of the line.

C

Cynthia L. S.  

Memphis - TN

Posted on 2024-09-25T02:51:15.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie were clear, kind and respectful. They encouraged us and helped us through every step. I felt like they wanted us to get everything needed to get our mortgage approved. And they met us with smiles and friendly words every time we talked . I highly recommend.

S

Sarah J.  

Posted on 2024-09-16T13:22:02.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

S

Sarah J. J.  

Memphis - TN

Posted on 2024-09-16T13:21:50.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

The communication was awesome. When shopping for MLOs i experienced several people from other banks that spoke to me like I was asking dumb questions or taking up too much of their time. Marci and Allie were always available to answer questions and always took my concerns seriously.

S

Siddarth N.  

Memphis - TN

Posted on 2024-09-12T18:34:40.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci made it very simple and easy to get the loan approved as well as being informative of the details

J

Jonathan B.  

Memphis - TN

Posted on 2024-09-11T14:59:24.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

It means so much to us to work with a trusted loan officer as we make such important decisions

D

Darren B.  

Olive Branch - MS

Posted on 2024-09-06T12:51:35.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci has been a true professional and instilled confidence throughout the entire home-buying process. Thank you, Marci!

R

Reed A. P.  

Burns - TN

Posted on 2024-09-02T15:20:50.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Great communication!

M

Mohammed A. B.  

Memphis - TN

Posted on 2024-09-02T14:12:29.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci was awesome and held our hands as first time home buyers

L

Logan W. B.  

Nashville - TN

Posted on 2024-09-02T14:01:23.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci was excellent throughout the entire process and secured us a great rate in a tough market.

L

Lela G.  

Posted on 2024-08-13T23:21:20.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Working with Marci Russell at First Horizon, on our family's 6th closing was - as always - smooth, professional, and at a great rate! There's a reason we keep going back. Thank you!

L

Lela B. G.  

Memphis - TN

Posted on 2024-08-09T17:51:19.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and her team have helped us with several homes over the years and she always ensures we not only get a good rate but that the process is smooth and timely. It's why we come back. :)

D

David H.  

Olive Branch - MS

Posted on 2024-08-01T15:58:30.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

The walk through this whole process was great!

J

Johnisha T.  

Posted on 2024-07-31T12:57:46.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

J

Johnisha T.  

Memphis - TN

Posted on 2024-07-31T12:57:38.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci Russell and her team were very patient. She and Allie were very encouraging, they both provided kind words to me when I felt overwhelmed. They were very responsive to all my questions and concerns. Purchasing my first home with Marci was smooth and an experience. She was awesome throughout the entire process. Marci told me why she loves what she does, it gave me peace that I could do this home purchasing process.

R

Richard D.  

Memphis - TN

Posted on 2024-07-30T19:34:35.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Good communications, prompt service and very knowledgeable

K

Kerri C.  

Germantown - TN

Posted on 2024-07-19T13:37:28.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci is very pleasant, knowledgeable, and communicative.

J

Jonathan M.  

Germantown - TN

Posted on 2024-07-16T16:24:50.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci and Allie were very communicative and helpful throughout the whole process. I would be happy to work with them again.

R

Ramesh B. P.  

Collierville - TN

Posted on 2024-07-11T22:39:17.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Thank you Ma'am for helping me patiently on loan journey.

K

Kathryn W.  

Posted on 2024-07-03T18:26:26.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

A

Ann-Kathryn W.  

Millington - TN

Posted on 2024-07-03T18:26:18.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci is very thorough, available, and flexible! The best loan officer we’ve ever worked with!

D

DILIP P. V.  

Memphis - TN

Posted on 2024-06-28T16:19:47.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

I worked with Allie, she was very responsive to all my questions and got me to the closing process smoothly. Marci also visited us during the closing, and working with Allie and Marci was a pleasure.

G

George R.  

Rossville - TN

Posted on 2024-06-21T13:03:37.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

I’ve worked with Marci and Allie in the past. I have always had a good experience working with them.

B

Brian C. M.  

Memphis - TN

Posted on 2024-06-20T17:34:30.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Everything just seemed easy through the entire process.

D

Dustyn B. B.  

Greenbrier - AR

Posted on 2024-06-10T22:53:04.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Simplicity

S

Savannah S.  

Memphis - TN

Posted on 2024-06-10T00:05:32.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci was lovely to work with every step of the way and made getting approved for a loan feel easy. So happy we found her!

R

Rachel L. D.  

Memphis - TN

Posted on 2024-06-04T17:21:53.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Marci really went above and beyond with a challenging close. Her dedication was so appreciated!

A

Adam S.  

Germantown - TN

Posted on 2024-06-03T14:15:40.000Z

5.0 ★ ★ ★ ★ ★

for

Marci Russell

Online portal was easy to use and friendly customer service