FAQs

Mail and email is being sent to you now to give you personalized details about how your accounts and services are changing. Please keep an eye on your mailbox and inbox for more information.

Both banks have strong brand and name recognition and solid reputations throughout the South. Selecting First Horizon was a thoughtful and collaborative process, and both companies agreed that First Horizon was strategically the right fit for the blended brand and similar cultures. In October 2019, First Horizon went through a massive transformation converting its brand from First Tennessee to First Horizon.

Even though our companies have legally merged, each back will service clients separately until operating systems have been converted, which is scheduled for the weekend of February 18-21, 2022. For now, continue to bank as you normally would, including mobile and online services, and be on the lookout for mail and email with more information.

Yes, out-of-network fees are waived when using First Horizon or IBERIABANK ATMs. Today, clients of both banks can enjoy free, shared access to 685 ATMs throughout the southeastern United States.

Yes, please continue to use your current checks, debit/credit cards and deposit tickets until we notify you otherwise. Any changes to your account(s) will be communicated well in advance.

Yes! On February 22, after the transition weekend and the holiday, you’ll be able to log in to First Horizon's Digital Banking and set up Touch/Face ID. However, the first time you log in, you’ll need to use your current IBERIABANK User ID and password. If you don’t remember them, and especially if you primarily use Touch/Face ID to log in to IBERIABANK Online Banking, please confirm and/or update your credentials and make note of them by February 18.

As transition plans become further refined and our systems become integrated, our first priority is to make this a seamless transition for you. For now, it is business as usual and no action is required. You will be informed every step of the way. We will communicate any changes to your account(s) well in advance. To ensure you don’t miss any important messages, please contact your local banker to make sure we have your correct contact information.

More than anything, we want to make this transition as seamless as possible, which means you can expect notification well in advance of any changes to your account(s).

Your experience with your banker will not change. The relationship-based approach will continue to provide the same level of service you expect from IBERIABANK and First Horizon today. The vast majority of bankers from both companies are part of the combined team.

We have very little overlap of markets and branches/banking centers. Some branches/banking centers will be closed or consolidated, but they represent a small percentage of the total number of branch locations. Should your branch be affected as a result of the merger, we will notify you. Rest assured that local branches have always been, and will continue to be, a key factor in how we support local markets.

Legally, our two companies became one on July 2, 2020, but we will continue to operation separately until system conversion, which is scheduled for the weekend of February 18-21. At that time, the First Horizon name will be displayed on buildings, in online and mobile services, and more.

Yes, this was a merger of equals (MOE), which is when two companies of similar size come together to form a single new company. The executive team is a balanced mix of both teams, with Daryl G. Byrd from IBERIABANK now serving as executive chairman and D. Bryan Jordan of First Horizon named chief executive officer. Our Board of Directors is composed of nine members from First Horizon and eight members from IBERIABANK. CLICK HERE for an overview of our leadership team.

If you have a banker, please reach out to him or her directly with your questions. We are here to help and guide you for what’s to come with the merger. You can also reach out to us here.