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First Horizon Bank Companion Card Cardholder Agreement
Please read this Cardholder Agreement and keep it for future reference.
The First Horizon Bank Companion Card (“Companion Card” or “Card”) is a prepaid card that can be used to purchase goods and services at any merchant that accepts Visa® debit cards and at Automated Teller Machines (ATMs). The card is issued by First Horizon Bank (“Bank”). This Companion Card is not linked to and does not access any other account at the BANK that the Companion Cardholder may have. The balance on the Companion Card does not earn interest and is not FDIC insured.
Electronic Notification and Delivery Consent
I acknowledge that I have been provided and read the Cardholder Agreement and Privacy Statement.
I agree to receive disclosures and other important information about my First Horizon Bank prepaid account(s) electronically. Disclosures and information we may provide to you electronically include: online statements, legal disclosures for prepaid card accounts, updates and changes to the Cardholder Agreement, or other service agreements related to any of your First Horizon Bank prepaid card account(s).
About Online Statements. Online statements provide all information available about activity on your prepaid card account(s). If you elect to receive statement email or mobile alerts, an e-mail message or SMS text message will inform you each statement period when your statement is available online.
About Account Terms and Conditions and Frequently Asked Questions. Current versions of the Cardholder Agreement and Frequently Asked Questions may always be found online at firsthorizon.com/companion.
About Change-in-Terms Notices. If you choose to receive information electronically, we will notify you via e-mail or SMS text message of any change-in-terms notices to you at the most recent email address or mobile contact information you provided us.
What You Need for Online Statements. You must have Internet Access with a 128-bit encrypted browser.
To Change Your Email Address or Information Option. To update your electronic address, or to change the method you have chosen to receive information access your prepaid card account profile at firsthorizon.com/companion or call us at 888-476-6340. I agree to receive electronic disclosures including prepaid card statements online. I have access to a computer that meets the technical requirements set forth above, and I have access to a printer, or the ability to download information in order to keep copies for my records. I will notify you of any changes in my electronic notification preferences.
Authorized Users. By signing the back of the Card, using the Card to make purchases, ATM withdrawals, or by allowing someone else to have use of this Card, you agree to be bound by this Agreement and are responsible for all transactions. In the Agreement, the terms “we,” “us,” and “our” mean First Horizon, and “you” or “your” mean anyone who has purchased the Companion Card and anyone who is authorized to use the Companion Card as provided in this Agreement. You should keep a record of your Companion Card number in case of loss or theft.
Using your Companion Card. This Card cannot be used until it is registered. When registering your Card, an option to select a Personal Identification Number (PIN) will be available to you. By selecting a PIN, you will have the ability to withdraw available funds from an ATM and to pay for goods or services at merchants accepting Visa debit cards by selecting the “debit” option and entering your PIN number in the merchant sales terminal. You will also have the ability to pay for goods or services at merchants accepting Visa debit cards by selecting the “credit” option and signing to authorize your purchase.
PLEASE MEMORIZE YOUR PIN AND DO NOT WRITE IT ON YOUR CARD OR KEEP IT NEAR YOUR CARD. You will be responsible for all transactions made by you or anyone who uses the Card with your consent. Your responsibility for unauthorized transactions is described below.
Card Registration. You must register your Companion Card at firsthorizon.com/companion or by calling Customer Service at 888-476-6340. After registering your Card, you will be able to monitor your Card activity and add funds to your Card balance. Companion Card registration is necessary to limit liability for a lost or stolen Card and unauthorized transactions and to facilitate online, mail or phone purchases, since these purchases often require a name and address verification along with the Card number.
Adding Funds to the Card. You can add funds (“Load”) to the Card balance by logging into the site where your Card was initially registered: firsthorizon.com/companion and transfer funds from your First Horizon Bank debit card or by visiting one of our branches to make a cash load. The minimum Load amount for this Card is $25. Daily Load maximums of $2,000 apply whether completed online or in a branch. This Card has a maximum balance of $10,000. Loads that would result in a balance that exceeds $10,000 will be rejected for the full amount of the Load.
Direct Deposit Loads. The First Horizon Bank Companion Card will accept Loads transferred directly from an employer. To enable your Card to receive direct deposits from an employer, you must complete the direct deposit enrollment form located on the Card registration site at firsthorizon.com/companion. You can confirm deposits have occurred by visiting this same site or by calling 888-476-6340. We reserve the right to accept, reject or limit transmission of direct deposit funds at our discretion. In the event of a transmission error or reject, your access to funds may be denied and you should contact the originator of the direct deposit. Direct deposit Loads are not subject to the $2,000 Daily Load Maximum but are still subject to the $10,000 maximum balance.
Limitations on Use. Your Companion Card cannot be used for cash advances, purchases of money orders or traveler’s checks, or to make regular, pre-authorized payments to a third party. If a transaction is completed that exceeds the remaining balance on the Companion Card, you agree to pay us, immediately upon demand, the amount of the transaction in excess of the remaining balance. This Card cannot be re-sold and is available for domestic and international use.
When you use your PIN, cash withdrawals from ATMs are limited to $600 per Card each business day unless we have agreed with you to authorize a higher amount. When you sign for your purchases at Visa merchants that accept the Visa debit card, your purchases are limited to the available balance on your Card account at the time of purchase. Non-business days may be considered part of the preceding or following business day for purpose of daily withdrawal limits. Dollar amount and frequency limitations on cash withdrawals from other ATMs may vary.
Internet Gambling and Illegal Transactions. We may, but are not required to, deny authorization for any Internet gambling transactions or any illegal transactions. You agree that illegal use of the Card will be deemed an action of default and/or breach of contract, and, in such event, your Card may be terminated at our discretion. You further agree that should illegal use occur, you waive any right to sue us for such illegal use or any activity directly or indirectly related to it, and you agree to indemnify and hold us harmless from any suits, legal action, or liability directly resulting from such illegal use.
International Transactions. To avoid interrupted access to your funds when traveling outside the United States, please notify us of your travel plans 5-7 days in advance by calling Customer Service at 888-476-6340. To protect your funds, transactions outside the United States will be declined unless you have notified us in advance of your travel plans. The exchange rate between the transaction currency and the billing currency used for processing international transactions will be a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date. This rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date.
Expiration of Companion Card. Funds do not expire. However, your Card expires on the date printed on the front of your Card. Approximately 30 days prior to the expiration date on the front of your Card, a replacement Card will be mailed to you at the mailing address in the account profile. If your address changes, you must notify us of the change by calling Customer Service at 888-476-6340 or by updating your account information online at firsthorizon.com/companion.
Transaction Receipts. You can get a receipt at the time you use your Card, except when using the Card by telephone, mail, or home or business computer.
Changing our Agreement. We can change the terms of this Agreement, including the charges relating to the use of the Card, at any time. If the law requires us to notify you in a certain way, we will do so.
Cancellation. The Card is our property, and we can cancel it at any time and end your privileges.
Visa® Direct. You have the ability to receive a credit transfer to your Card via Visa® Direct under which a third party may transfer funds to you. The transfer will appear as a credit to your account within two business days of receipt. We have the right to refuse/return a transfer if it is restricted or prohibited by federal or local law.
Monthly Fee. A $3.00 Fee will be deducted from the available Companion Card balance each month. If the balance on the Card is less than the fee amount, the account balance will be negative and the insufficient amount will be collected from the next Load amount. If the balance remains negative for 60 days, the account will be closed permanently.
Cash Reload Fee. A $2.00 Fee will be charged for each cash reload completed at any of our branches. Loads completed online or by direct deposit are not subject to a fee.
Foreign ATM Fee. There is no fee for withdrawals from a First Horizon Bank ATM at any time. First Companion Cardholders are allowed one ATM withdrawal from a non First Horizon Bank ATM per month. After that, a $2.00 fee will be charged by First Horizon Bank for any subsequent ATM withdrawals during that month. Please note that the owner of any non First Horizon Bank ATM may elect to charge you a fee anytime you withdrawal from their ATM.
Card Replacement Fee. Lost, stolen or damaged cards will be replaced, and a replacement fee of $5.00 will be deducted from your available Companion Card balance. Cards reissued due to expiration are not subject to the replacement fee.
International Transaction Fee. A fee equal to 1% of the amount of an international transaction will be deducted from the Card balance. Visa charges 1% of the transaction amount as an International Service Assessment fee for multi-currency transactions and .8% of the transaction amount as an International Service Assessment fee for single-currency transactions. We pass along a 1% International Service Assessment fee to customers for all international transactions.
Liability for Failure to Complete Transactions. First Horizon Bank is not liable for transactions that fail through no fault of our own or because of circumstances beyond our control, such as insufficient funds, merchant terminal or authorization system failures, merchant refusal to accept your Companion Card, or exceptions noted elsewhere in this Agreement, such as illegal or internet gambling or other illegal transactions.
Liability for Lost/Stolen Cards and Unauthorized Transactions. Notify us immediately if your Companion Card is lost, stolen or used without your authorization by calling us at 888-476-6340. You will be required to provide your name and card number. All claims must be submitted in writing for investigation. Provisional credit will be credited within 5 business days of the date we receive your signed verification of the claim information. If the claim is rejected following investigation, the provisional credit will be reversed. If this results in a negative balance, you agree to pay us the amount of the negative balance. If you provide us with the required information, we can block future transactions on the lost or stolen Companion Card. If there is an available balance remaining on the Card, we can issue a replacement card for a $5.00 Card Replacement Fee.
Returns or Exchanges of Merchandise. If you have a dispute with a merchant over purchased goods or services, you should contact the merchant directly. Exchanges or returns of merchandise and refunds will be subject to the policy and terms of the merchant.
Dispute Transaction(s). In the event you believe anything in your transaction history is incorrect, you must notify us within 60 days of the initial transaction in question. Notify us by calling Customer Service at 888-476-6340. Investigation may take up to 45 days, and you may be required to provide additional information. If we find in your favor, your Card will be credited within 5 business days of the conclusion of our investigation. If the investigation results in a finding of no error, the Card will not be credited, and you will be notified in writing of our findings within 5 business days of the conclusion of our investigation.
Use at Gasoline Merchants. Use of the Card at an automatic fuel pump may result in a hold of $75 against the available balance for the lesser of 3 days or until the transaction settles. If you do not have an available balance of at least $75, your automated fuel pump authorization request may be declined. You may elect to pay the merchant inside at the counter for the exact amount of your purchase to avoid this hold or decline.
Use with Certain Service Merchants. For certain service merchants (such as car rental agencies, restaurants and hotels), an increase of up to 20% may be added to the amount of your purchase at the time of authorization to cover any anticipated tips or other additional charges. Your purchase may be declined if the amount of the requested authorization is more than your available balance.
Split Tender Transactions. If you wish to use the Card for a purchase greater than the balance of the funds on the Card, you must inform the merchant prior to completing the transaction. Failure to do so may result in the transaction being declined. The merchant will require payment for the difference in cash or some other means of payment, thus splitting the purchase between your Card and another form of payment. Some merchants may not accept split transactions.
Visa Prepaid Clearinghouse Service
Customer Service Department
5005 Rockside Road, Suite 600-27
Independence, OH 44131
PH (844) 263-2111
FX (844) 432-3609
PCS Customer Service Department’s business hours are Monday – Friday, 9 am – 5 pm Eastern Time.
PLEASE READ THE FOLLOWING ARBITRATION PROVISION CAREFULLY. IT PROVIDES FOR MANDATORY ARBITRATION OF CONSUMER CLAIMS (SUBJECT TO SOME EXCEPTIONS), INSTEAD OF COURT PROCEEDINGS. IF YOU OR WE ELECT ARBITRATION OF A CLAIM, NEITHER WILL HAVE THE RIGHT TO PURSUE THAT CLAIM BEFORE A JUDGE OR JURY IN COURT OR TO PARTICIPATE IN A CLASS ACTION PROCEEDING. RIGHTS YOU WOULD HAVE IN COURT THAT MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION INCLUDE THE RIGHT TO CONDUCT DISCOVERY OR TO APPEAL. FEES AND EXPENSES OF ARBITRATION MAY BE HIGHER THAN THOSE ASSOCIATED WITH COURT PROCEEDINGS. THE ARBITRATOR’S DECISION WILL BE BINDING, EXCEPT AS PROVIDED BELOW.
Agreement to Arbitrate. Upon the election of either you or us, any Claims (as defined below), except for Claims filed in a small claims court, may be resolved by mandatory, binding arbitration. The small claims court exclusion applies only so long as the dispute remains in the small claims court and is an individual (non-class, non-representative) Claim. If a Claim asserted in small claims court is transferred or appealed to a different court, either you or we may then elect mandatory, binding arbitration pursuant to this Arbitration Provision. For purposes of this Arbitration Provision, the word “Claim” means any claim, controversy, or dispute of any kind arising from or relating to the Companion Card or any relationship arising from or related to the Companion Card. This Arbitration Provision is made pursuant to a transaction involving interstate commerce and shall be governed by and enforceable under the Federal Arbitration Act (the FAA).
Initiation of Arbitration. The party electing arbitration must use the arbitration administrator shown below and follow its rules and procedures, except as otherwise stated in this Arbitration Provision. Copies of its current rules, procedures, forms, and related information, including information about how to file a Claim, may be obtained by contacting the Administrator as follows:
American Arbitration Association
Case Filing Services
1101 Laurel Oak Road, Suite 100
Voorhees, NJ 08043
Toll free number: 877-495-4185
Class Action and Jury Waiver. You and we hereby knowingly and voluntarily (1) waive the right to proceed as part of any class action and (2) waive the right to a trial by jury of any and all Claims. No Claim submitted to arbitration is heard by a jury or may be brought as a class action. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any Claim submitted to arbitration (Class Action Waiver).
Arbitration Procedure and Law. Any Claim resolved by arbitration shall be arbitrated on an individual basis by a single arbitrator chosen by the Administrator. Claims may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties. The arbitrator shall resolve Claims pursuant to the rules and procedures of the Administrator and this Arbitration Provision. This Arbitration Provision will govern in the event of conflict with the Administrator’s rules and procedures. The arbitrator will apply applicable substantive law consistent with the FAA and applicable statutes of limitations and honor legally recognized claims of privilege. The arbitrator will have the power to award any damages or other relief that would be available in court, but only with respect to the named parties and the Claims being arbitrated. Either party may choose to have an arbitration hearing and to be represented by counsel. An arbitration hearing may be conducted by telephone if the parties agree. Any arbitration hearing that you attend in person will occur at a place designated by the Administrator within the federal judicial district that includes your billing address or at some other place agreed upon by you and us. The arbitrator will use reasonable efforts to protect confidential information if requested to do so. The arbitrator will make any award in writing and, upon a timely written request, provide a written statement of reasons for the award.
Costs of Arbitration. You and we will be responsible for paying the fees of the arbitrator and any administrative fees charged by the Administrator according to the rules and procedures of the Administrator. We will also pay or reimburse you for all or part of other arbitration fees, if the arbitrator determines there is good reason to do so, and we will pay any fees and costs, which we are required to pay by law or by the rules and procedures of the Administrator.
Finality of Arbitration. The arbitrator’s decision is final and binding on the parties, except for any right of appeal or judicial review provided by the FAA. An arbitration award will be enforceable under the FAA by any court having jurisdiction.
Survival of Arbitration Provision. This Arbitration Provision shall survive: (i) termination or changes in the Cardholder Agreement and/or related agreements or programs, the account, and the relationship between you and us concerning the account and related programs; (ii) bankruptcy of any party; and (iii) any sale, assignment or other transfer of the account, or any amounts owed on the account. Any different agreement regarding arbitration of Claims must be agreed in writing.
ATM Safety Tips. Please be careful when making transactions at an automated teller machine (ATM). Here are a few basic reminders to keep your ATM experience worry-free. By taking these simple precautions, you can help ensure that your personal safety and privacy are better protected with each transaction you perform. Your safety is important to us.
Be alert and aware of your surroundings while making a transaction.
- Use ATMs in well-lit areas and in clear view, especially after sunset.
- Park your car as close to the ATM as possible when using a walk-up ATM.
- Leave your engine running and doors locked when using a drive-up ATM. When possible, leave enough room between cars to allow for a quick exit should it become necessary.
- Look out for suspicious activity near the ATM, particularly after sunset.
- Consider having someone accompany you when you use the ATM, especially after sunset.
- If you see anyone or anything suspicious while conducting a transaction, cancel your transaction, pocket your card, and leave. Please report any suspicious activity to both the operator of the ATM and to local law enforcement officials immediately.
- If you notice anything suspicious, you might consider using another ATM or coming back later.
- If you know of any problem with the ATM, please report it to the operator of the ATM.
Minimize your time spent at the ATM.
- If the ATM is in use, allow the person using it to move away from the ATM before you approach it.
- Shield the ATM keyboard with your body so that others cannot see you enter your Personal Identification Number (PIN).
- Do not accept assistance from anyone you do not know when using an ATM and never let someone else enter your PIN.
- Once you have completed your transaction, take your money, card, and receipt and immediately move away from the ATM. Refrain from displaying or counting your money until you are in a safe and secure location.
- If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area, and call the police.
Protecting your PIN.
- Memorize your PIN! Giving your PIN to someone is like giving away signed blank checks. Protect your card and PIN as though they were cash.
- Never use any easily recognized number as your PIN (e.g., do not use birthdates, house numbers, etc.).
- Never write your PIN on your card or anything that is kept with your card.
- Do not tell anyone your PIN – not even the customer service representative, retail store clerk, or police department. Do not give your PIN when making an Internet, mail-order, or telephone-order transaction.
Guard against transaction fraud.
- Always take your card from the ATM once your transaction is complete.
- You may choose to get a receipt every time you make an ATM transaction.
- Do not lend your card to anyone.
- Do not leave your card or documents at the ATM.
- Report irregular transactions to customer service immediately.
- Report lost or stolen cards to customer service immediately.