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Electronic Lockbox

Expand your payment processing potential.

Our Electronic Lockbox solution consolidates consumer payments submitted electronically through home bill pay services, and provides you with a remittance file for automated posting to your Accounts Receivable system.

Product benefits

  • Decreased burden on your staff – this service prevents the delivery of check-only or checks with list payments to the client's lockbox that require manual keying.
  • Accuracy – payments are qualified up front, providing you with a timely, accurate file ready to post, and the funds are guaranteed.
  • Reduced costs – our Electronic Lockbox solution is designed to improve cash flow and to reduce operating costs and bank fees associated with the manual processing of these home bill payments.
  • Security – risk management procedures are continually maintained in order to promote a secure environment.

How does it work?

  • The bank is aligned with a concentrator for several home bill pay service providers. As payments are entered by your clients through these various home bill pay services, they are uniquely identified and qualified, and an electronic payment file is directed to our bank each business day for settlement to your account.
  • These e-payments can then be further qualified by comparing them against a partial billing file as an added quality check to ensure the timely, accurate posting of these remittances.
  • Any payment containing an invalid account number is placed into a pending status for review and correction via the web portal. You will receive an email notifying you of pending payments by 10 a.m. ET. The bank electronically transmits a remittance file to you on the same business day for automated posting to your accounts receivable, and the settlement to your account is credited the following business day.
  • This added validation prevents reconciliation issues associated with the handling of exception transactions.
  • As an added convenience, the bank also provides online reports for these daily remittance files.
  • These electronic payments may also be combined with your lockbox remittances for ease of electronically transmitting a single file to you for automated posting.


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