Corporate Social Responsibility

Bryan Jordan

D. Bryan Jordan, First Horizon president & chief executive officer

Bryan Jordan 

D. Bryan Jordan, First Horizon president & chief executive officer

"At First Horizon, we believe that our company has a responsibility to serve our communities, customers, and employees.”

When our communities succeed, our company succeeds, which is why it is imperative for us to lend our time, resources, and efforts to strengthen the communities in which we serve.

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First Horizon has championed good corporate citizenship throughout our 155-year history. We are proud of the impact we’ve made and remain committed to our responsibilities to our communities, employees and environment.

Through our Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) strategies and annual CSR report, we discuss our focus on sound business practices and our commitment to building stronger communities across our footprint.

Below are some highlights from the 2019 CSR Report. Read this year's full report titled Here for Good.
Click here to learn Ways We Helped Our Customers Keep Banking During COVID-19.
Click here to read our Human Rights Statement.

Here for Our Communities
Our employees are volunteer leaders because we believe in investing in the communities that make our success possible. We have a great team of volunteers who are passionate about the issues they're helping address in their local communities. Great people build great communities, and great communities allow great financial services companies to thrive. That's why we see volunteerism as a critical part of our community investment strategy.
Operation HOPE
Through our partnership with Operation HOPE, we are able to financially empower the communities that we serve. This year alone we opened nine new HOPE Inside locations, bringing us to our committed 30 locations. HOPE Inside locations served more than 28,000 clients, and more than 140 new small businesses were created.
First Horizon Foundation
Founded in 1993, First Horizon Foundation is our charitable foundation and to date, more than $100 million in grants have been distributed as part of our investment in the communities that we serve across these impact areas: Arts & Culture, Education & Leadership, Environment, Financial Literacy, and Health & Human Services.

Here for Good – 2019 by the Numbers


1 Million+

Pounds of Paper Recycled
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Kilowatt Hours of CleanElectricity Produced

4 Million+ Gallons

Water Recycled/Conserved

~$11 Million

Total Grants Awarded
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Volunteer Impact


Employee Giving
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$15 per hour

Minimum Wage Across Company Footprint


Veterans Employed
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Management Roles Occupied by Women
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HOPE Inside Financial Empowerment Centers


Bank’s Supplier Spend to Minority-Owned Businesses
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$268 Million

Invested in Low- to Moderate- Income Homeownership

Data as of 12/31/19.

Here for Our Employees

At First Horizon, we believe in putting our employees first.

We work diligently to foster a sense of community amongst our employees by providing a strong company culture, offering competitive benefits and programs, and maintaining effective communication across our footprint.  

Corporate Mentoring Program

At First Horizon, we are committed to providing employees with the tools and resources needed to excel in their careers. Our Corporate Mentoring Program offers one-on-one mentoring opportunities for employees that provide meaningful coaching and networking experiences.

Our Firstpower Culture is one of our competitive advantages and is centered on our company’s values: accountability, adaptability, integrity, and relationships. To keep our culture strong, it evolves as our company does. The Firstpower Council serves in an advisory capacity to the executive management committee to make recommendations to advance the culture and provide feedback on key initiatives.
Here for Diversity and Inclusion

At First Horizon, our belief is that the best way to be truly inclusive, beyond having diverse talent and customers, is to also create opportunities to find commonalities and build relationships with people representing different backgrounds and cultures.

  • Women represent:
    • More than 30% of Executive Management Committee
    • 55% of managers
  • We’ve created a strategic hire initiative to strategically diversify lines of business where we have gaps in representation

To better connect with other diverse colleagues, we use Employee Resource Groups (ERGs) to drive leader and employee engagement, foster support and provide networking opportunities. Employees can join one of the 12 chapters of these seven ERGS:

  • Alliance & Allies ERG: Dedicated to the support of diversity and inclusion for lesbian, gay, bisexual and transgender employees and their parents, families, friends and straight allies 
  • Bankers en Motion ERG: Provides a support system for inclusion, community outreach and professional development 
  • Diversity Networking Association ERG: A collaborative and diverse networking experience that affords members access to career and community-focused opportunities for networking experiences
  • Gen Now ERG: Fosters professional development and engagement among employees to become future leaders and encourage innovation and inclusion in a multigenerational workforce
  • Veterans Support Association ERG: Supports our employee veterans, their families and veterans groups in our communities
  • Women’s Initiative ERG: Promotes the success of women within our communities
  • Working Parents ERG: Provides support, encouragement and guidance to employees who serve in the capacity of a caregiver. This includes, but is not limited to, caregivers for children, aging parents, siblings and individuals with health issues

In addition to our Employee Resource Groups, employees can further engage by becoming members of the company’s Inclusion and Diversity Council. The council, led by two executive sponsors, comprises employees representing a wide range of business lines, seniority levels and backgrounds to recommend initiatives that promote inclusion across our organization.

Here for Our Environment

We’re embracing technology for a more sustainable future.

Since our founding more than 150 years ago, it’s been ingrained in our DNA to ‘care beyond our company.’ That care extends to our environment. Out of respect for our earth, we are constantly seeking ways we can be better, more efficient stewards of our resources and reduce our carbon footprint. Some of our sustainability initiatives include: embracing energy efficient technology and energy management systems to monitor, control, conserve and reduce our energy consumption; harnessing and using alternative or clean energy sources like solar power; and recycling paper and furniture.

Clean Energy: Another way we’re working to reduce our company’s carbon footprint is by embracing clean, sustainable energy sources and using our resources efficiently. We utilize a solar photovoltaic system at our company’s operations center with four rows of 156 panels. The system currently produces 34,100 kilowatt hours of clean electricity per year – enough to power four homes’ electricity use for one year. 

Recycling: This year alone, our company’s recycling program has recycled over 1 million pounds of paper*. This translates to saving roughly more than:

  • 10,000 trees
  • 250,000 gallons of oil
  • 4 million gallons of water

* Data according to recycling vendor Shred-It

To read the full CSR Report, please click here.

Here for Good.

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