Corporate Social Responsibility

Bryan Jordan

D. Bryan Jordan, First Horizon Chairman & CEO

Bryan Jordan

D. Bryan Jordan, First Horizon Chairman & CEO

"At First Horizon National Corporation, we are committed to our communities, employees, and customers.

Corporate social responsibility is ingrained in our DNA, and providing better opportunities for our stakeholders has been our guiding principle since the company was founded.

For more than 150 years, First Horizon has prospered because of the business, trust and loyalty we have earned from our customers and shareholders. Supporting our communities is a business imperative. After all, our business model is to provide financial capital and services, which people and businesses need to make their lives better and help our communities prosper. Through our corporate initiatives and the volunteerism of our employees, we do much more."

Read More

First Horizon has championed good corporate citizenship throughout our 154-year history. We are proud of the impact we’ve made and remain committed to our responsibilities to our communities, employees and environment.

Through our newly unveiled Corporate Social Responsibility (CSR) strategy and inaugural report we discuss our focus on sound business practices and our commitment to building stronger communities across the Southeast.

Below are some highlights from the inaugural 2018 CSR Report titled Here for Good.

Here for Our Communities
Supporting our Communities
Supporting our communities has been part of how we define our company since the late 1800's, when a lone bookkeeper, Charles Q. Harris, single-handedly kept our bank open to serve customers and distribute relief funds during the Yellow Fever epidemic in Memphis. Today we sustain that tradition by encouraging employees to strengthen our communities by donating resources, time, talent and professional expertise to nonprofit organizations. The photo above shows a group of employees that volunteered their weekend to work on a Habitat for Humanity home in Miami, Florida.
Operation HOPE
Through our partnership with Operation HOPE, First Horizon offers free financial empowerment workshops at our HOPE Inside locations. To date through this partnership, we have equipped hundreds of families in our communities with financial literacy and one-on-one financial counseling. Pictured above is a ribbon cutting of a new HOPE Inside location in one of our financial centers; we are committed to opening HOPE Inside locations in at least 10 percent of our financial centers.
Banking on Our Future
First Horizon aims to educate and empower low-to-moderate income communities by offering a suite of financial literacy services for underbanked individuals and small businesses. Through an initiative called “Banking on Our Future,” employees are trained to teach financial wellness to youth in classrooms and schools.
25 Years of Giving Video Contest
One of the 25 Years of Giving Video Contest winners was Rock the Street, Wall Street. The financial literacy program, based in Nashville, Tennessee, seeks to spark high school girls’ interest in finance and careers in the finance industry.
In addition to hands on work experience, our summer interns are introduced to a day of volunteerism in our communities. This day involves boots on the ground and sweat equity, and affords opportunities for interns to work side-by-side with peers from other local corporations.

In 2018, our First Horizon Foundation celebrated its 25th anniversary of giving back to our communities. To date, the Foundation has distributed more than $90 million in grants to nearly 1,200 nonprofits across our footprint.

Founded in 1993, First Horizon Foundation is our charitable foundation and to date, more than $90 million in grants have been distributed as part of our investment in the communities that we serve.

In 2018, we marked First Horizon Foundation’s 25th anniversary of partnering with nonprofit organizations to uplift our communities. To commemorate this milestone, we introduced our 25 Years of Giving Video Contest in June. Nonprofit organizations were asked to share 60-second video stories of how our Foundation has partnered, or could partner, with their organizations to strengthen our communities. More than 500 submissions were received and through the help of public voting and a panel of judges, 35 organizations were selected to receive anniversary tribute grants totaling $265,000. We also encourage employees to serve our communities through volunteering. In 2018 alone, our employees gave more than 10,000 hours to serve local nonprofits in our communities providing benefits to them valued at more than $250,000.

We think it’s important to give back to the communities we serve. To us, it’s not only good business practice; it’s the right thing to do.




Hands Holding Heart


Volunteer Impact


Employee Volunteer Hours


Total Grants Awarded

(AS OF 11/30/18)

Coin Stack

Nearly $184,000

Amount of Employee Giving


Pounds of Paper Recycled
lightbulb outline


Decreased Annual Energy Usage (in Kilowatts)
building outline


Operation hope inside Offices as of 2018
handshake outline


Clients served through Operation Hope since 2014
person with circle graph


Hope Inside Workshop Participants since 2014
up arrow


Hope Inside Workshops hosted in 2018
piggy bank


Credit and Money Management Workshop Participants

Data is from January – November 30 2018 except as noted above. First Horizon National Corporation 2018 Corporate Social Responsibility Report As of 12/4/18.

Here for Our Employees

We’re committed to diversity and inclusion. We recognize the key roles they play in our organization’s workforce, workplace and marketplace.

Best Banks To Work For Corporate Equality Index 2018 Logo Great Places to work 2018 Fortune Diversity Icon Bloomberg Gender-Equality Index

To see a comprehensive listing of our awards, please visit

We recognize the significant and beneficial roles diversity and inclusion (D&I) play in our organization’s workforce, workplace and marketplace. As a result, we run D&I like a business with the support of data, insights and regular review of strategy and accountabilities.

  • Women represent:
    • More than 30% of Executive Management Committee
    • 36% of top three levels in organization
  • The percentage of women and people of color hired and promoted at the top three levels of our organization grew by nearly 20 percent from 2015 to 2017
  • We’ve created a strategic hire initiative to strategically diversify lines of business where we have gaps in representation

To better connect with other diverse colleagues, we use Employee Resource Groups (ERGs) to drive leader and employee engagement, foster support and provide networking opportunities. Employees can join one of the 12 chapters of these seven ERGS:

  • Alliance & Allies ERG: Dedicated to the support of diversity and inclusion for lesbian, gay, bisexual and transgender employees and their parents, families, friends and straight allies 
  • Bankers en Motion ERG: Provides a support system for inclusion, community outreach and professional development 
  • Diversity Networking Association ERG: A collaborative and diverse networking experience that affords members access to career and community-focused opportunities for networking experiences
  • Gen Now ERG: Fosters professional development and engagement among employees to become future leaders and encourage innovation and inclusion in a multigenerational workforce
  • Veterans Support Association ERG: Supports our employee veterans, their families and veterans groups in our communities
  • Women’s Initiative ERG: Promotes the success of women within our communities
  • Working Parents ERG: Provides support, encouragement and guidance to employees who serve in the capacity of a caregiver. This includes, but is not limited to, caregivers for children, aging parents, siblings and individuals with health issues

In addition to our Employee Resource Groups, employees can further engage by becoming members of the company’s Inclusion and Diversity Council. The council, led by two executive sponsors, is comprised of employees representing a wide range of business lines, seniority levels and backgrounds.

We work hard to ensure that they are included and heard, and know their value to our organization. Read Bryan Jordan's "A thousand points of light," a discussion on the need for diversity at the corporate level.

Day at the Ballpark
This year, we celebrated our company’s culture through a series of “Day at the Ballpark” events across our markets for all employees and their families. Our culture begins with our commitment to our employees, as they are our most valuable assets.
The Alliance & Allies Employee Resource Group
The Alliance & Allies Employee Resource Group is dedicated to the support of diversity and inclusion (D&I) for lesbian, gay, bisexual and transgender employees and their parents, families, friends and straight allies. Membership is open to all First Horizon employees who embrace D&I and celebrate individuals for being themselves. Here, members of the group in Knoxville, Tennessee, participate in local Pride activities. Our membership is open to all First Horizon employees who embrace diversity and inclusion and who celebrate individuals for being themselves.
Veterans Support Association
Our Veterans Support Association supports our employee veterans, their families and veterans groups in our communities. It works to recognize, connect, and utilize the value and experiences of employee service members and their families to make our organization and communities more inclusive. Here, members of the group pose before running the St. Jude Children’s Research Hospital marathon/half-marathon in Memphis. The team also raised $5,000 for the hospital as part of the run.
Here for Our Environment

We’re embracing technology for a more sustainable future.

Since our founding more than 150 years ago, it’s been ingrained in our DNA to ‘care beyond our company.’ That care extends to our environment. Out of respect for our earth, we are constantly seeking ways we can be better, more efficient stewards of our resources and reduce our carbon footprint. Some of our sustainability initiatives include: embracing energy efficient technology and energy management systems to monitor, control, conserve and reduce our energy consumption; harnessing and using alternative or clean energy sources like solar power; and recycling paper and furniture.

“Smart” Buildings: All First Horizon buildings are designed or renovated with the goals of enhancing energy efficiency and sustainability. Our 25-story headquarters in Memphis, Tennessee, built more than 50 years ago, has been renovated over the last decade and now meets the EPA’s strict energy performance standards to be an Energy Star-certified building, meaning it performs better than at least 75 percent of similar buildings nationwide. The skyscraper’s large windows feature energy-saving roller shades; its HVAC system is calibrated to save energy during non-business hours; each floor features motion-sensor lighting so energy is not wasted; all light fixtures feature LED bulbs; and all bathrooms feature low-volume flush valves and motion-activated faucets. As a result of these energy-efficient technologies, our annual energy usage (in kilowatts) and water usage has decreased significantly in our headquarters.

We are in the process of upgrading all parking lot lights at all of our 300 financial centers to energy efficient, long-lasting LED bulbs. These new bulbs are not only more sustainable, they also help the bottom line by reducing maintenance costs. As other First Horizon facilities are remodeled, all incandescent and fluorescent bulbs and fixtures are updated with LED bulbs.

Our new banking centers will be built to LEED standards. LEED (Leadership in Energy and Environmental Design) is an internationally recognized green building certification system aimed at improving performance across key sustainability metrics.

Clean Energy: Another way we’re working to reduce our company’s carbon footprint is by embracing clean energy sources. We installed a state-of-the-art solar photovoltaic system at our company's operations center. The system currently produces 40,800 kilowatt hours of clean electricity per year – enough to power four homes’ electricity use for one year.

Recycling: This year alone, our company’s recycling program has recycled nearly 1.5 million pounds of paper. This translates to saving roughly more than:

  • 12,000 trees;
  • 282,000 gallons of oil; and
  • 5 million gallons of water.

1 Data according to recycling vendor Shred-It

Our office furniture is recycled and donated to local nonprofits in our communities. If an item cannot be salvaged or repaired, its components are repurposed for the manufacturing of new furniture.

To read the full CSR Report, please click here.

Here for Good.

First Horizon National Corporation logo